German Speaking Customer Service Representatives (BPO Call Center)
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
What Youll Do
- Handle inbound and/or outbound customer calls
- Assist customers timeously and in a polite and friendly manner
- Provide accurate information about products and services
- Resolve customer concerns with professionalism and empathy
- Document interactions clearly in the system
- Meet quality and performance targets
What Were Looking For
- Fluency in German (spoken and written)
- Good command of English (for internal communication)
- Strong communication and active listening skills
- Customer-focused mindset with problem-solving ability
- Basic computer skills and ability to multitask
- Previous call center or customer service experience is a plus (not required)
Skills and Competencies
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Ability to work under pressure and meet targets or deadlines.
- Computer literacy and familiarity with CRM or call centre systems.
- Positive attitude empathy and patience with customers.
- Team-oriented with good time management skills.
Qualification and Experience
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Ability to work under pressure and meet targets or deadlines.
- Computer literacy and familiarity with CRM or call centre systems.
- Positive attitude empathy and patience with customers.
- Team-oriented with good time management skills.
If This Really Interest You
...and you are attracted to pushing yourself to a rewarding career then please apply now and our Recruitment Team will be more than happy to speak with you.
We look forward to receiving your application!
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
