HR Service Advisor
Share
Job Location:
Heredia - Costa Rica
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
- Respond to employee inquiries offering guidance on HR policies procedures and systems and executing transactions outside the scope of self-service.
- Complete employee requests including the creation of written documentation to ensure compliance with regional laws and regulatory requirements.
- Participate in the planning approval establishment and administration of HR Shared Services (HRSS) related to recruitment employee lifecycle processes records management and organizational changes.
- Assist in the development and implementation of systems tools and processes that enhance the efficiency and quality of HR administration.
- Follow established process maps and ensure adherence to standardized practices across all HRSS functions.
- Provide regional support to HR departments contributing to the continuous improvement of administrative processes and service delivery.
- Meet or exceed defined service level agreement (SLA) metrics by delivering accurate consistent and timely services.
- Deliver effective support across various HRSS functional areas ensuring alignment with business needs and stakeholder expectations.
- Document all inquiries and transactions using the designated ticketing and case management systems.
- Leverage data insights to monitor service delivery effectiveness and identify opportunities to enhance employee experience.
- Proactively identify service issues propose actionable improvements and support the implementation of changes to optimize HRSS operations.
- Manage the end-to-end onboarding process for new hires including background checks documentation and communication while ensuring a smooth supportive experience where customer satisfaction remains the top priority.
Qualifications :
What we are looking for:
- 2 years of work experience in HR related roles
- Experience in a HR Shared Services Delivery Center environment would be an added advantage
- Advanced English Language
- Knowledge of Oracle an added advantage
- Systematic with the ability to initiate process improvements and challenge current practices and bring the necessary support to its partners
- Be passionate and proud of delivering a great customer experience -delighting our employees and manages
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Data Analytics
- Employee Relations
- Succession Planning
- Human Resources Management
- Dayforce
- Conflict Management
- Ceridian
- Benefits Administration
- HRIS
- Peoplesoft
- Human Resources
- Workday
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
