Technical Support Analyst
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Job Location:
Heredia - Costa Rica
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
- Provide remote software technical support for Experian EDQ clients. Our solutions include data cleansing validation enrichment and profiling.
- Promptly help solve clients issues through different channels including email phone and ticketing systems.
- Diagnose and troubleshoot technical issues related to API data processing and application functionality.
- Collaborate with our teams including product development Level 2 and Level 3 engineering team and account management to resolve complex technical issues and escalate.
- Document interactions with costumers including troubleshooting steps solutions provided current action owner and follow-up plans.
- Help create knowledge base articles through the Knowledge Centered Service methodology.
- Stay informed about product updates new features and industry trends related to data quality management and API technologies.
Qualifications :
- 1-3 Years of Desktop Support Help-Desk or IT related support
- BA degree or equivalent experience
- Windows Server/Linux environment
- Basic networking concepts
- Remote desktop technologies
- Salesforce or similar ticketing systems
- Schedule: Tuesday to Friday from 5am to 2pm and Saturday from 7am to 4pm / Sunday-Monday OFF
Additional Information :
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
