Assistant Manager Guest Service
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Job Location:
Coimbatore - India
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore this role you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotels front-of-house services.
- Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals departures rooming and special requests
- Assist in optimizing hotel occupancy and room rates to maximize revenue
- Handle guest complaints professionally and effectively ensuring prompt resolution
- Support the Guest Service Manager in operating a highly proficient and productive guest services department
- Conduct and assist in training programs for the Guest Service team
- Collaborate with other departments to ensure seamless guest experiences
- Implement and maintain standard operating procedures for the guest service department
- Monitor and improve systems and procedures to enhance operational efficiency
- Assist in managing reservations and coordinating with housekeeping for room readiness
- Contribute to sales efforts by promoting hotel services and special offers
- Ensure compliance with health and safety regulations
- Participate in departmental meetings and continuous improvement initiatives
Qualifications :
- Proven experience in guest services or hospitality industry preferably in a supervisory role
- Strong understanding of hotel operations including front desk reception cashiering and reservations
- Excellent customer service skills with a focus on guest satisfaction
- Demonstrated leadership abilities and experience in training and developing team members
- Strong problem-solving skills and ability to handle guest complaints effectively
- Proficiency in hotel management software and reservation systems
- Excellent communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Detail-oriented with strong organizational skills
- Sales-oriented mindset with the ability to upsell hotel services
- Flexibility to work varying shifts including weekends and holidays
- Knowledge of health and safety regulations in the hospitality industry
- Familiarity with the local area and attractions in Coimbatore is a plus
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Cost Accounting
- Accounting And Auditing
- Communication
- EMS
- Activex
- Jboss
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
