Mgr, Online Field Applications Engineer (FAE)
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
To build & lead a local team of 4-5 online FAE. Working alongside REN sales and focused on supporting mass market and channel partners in India & SE Asia. The role is a player coach whilst building / running the team also supporting customers and partners. The role will be the anchor point for this small team and will be instrumental in developing the business model and way of working for a long term sustainable high-quality support for our Southeast ASIA and India mass market customer base.
Responsibilities
- Build / develop / retain a customer centric technical team focusing on the best mix of technical & personal attributes to support debug and guide customers technically with a system engineering approach for success.
- Build relationship and way of working (deployment/ coverage) with the REN sales and distribution partners in India.
- Develop the way of working with customers & contribute to wider development of providing best in class support to customers including support infrastructure & tools.
- Actively Participate in local business reviews with the relevant sales teams & partners and escalate / highlight gaps and issues needed to win customer sockets .
- Manage any logistics issues as it relates to running small office with development kits / tools and utilities that team need to provide effective L1 support for customers.
Qualifications :
- Bachelors of Engineering in computer science / electronics Course or equivalent in relevant discipline.
- Minimum 10 Years of experience in mentorship or leadership
- C programming know-how and experience in developing SW and HW in embedded platforms with deep knowledge on MCU / MPU Architectures
- Experienced with typical IDEs & tool chains (e.g. Keil/IAR/ Eclipse based etc.) & debuggers.
- Experience in typical hardware peripherals and drivers
and Interfaces - Experienced with SW and/or HW debugging techniques.
- Understanding / experience of one or more Operating Systems (e.g. FreeRTOS Azure OS Zephyr etc.)
- Knowledgeable in high-level embedded C / device drivers / middleware / utilities /
- Knowledgeable in Communication Protocols & Interface buses like I2C UART and SPI / Clocking & Timers / memory utilization etc.
- Any wireless experience (Bluetooth / Wi-Fi) an advantage
- Any experience of working with customers / partners an advantage.
- Strong understanding of embedded software development & sound C skills ideally from developing application hardware and firmware /demos etc
- Strong communication skills and be able to work / communicate in a multicultural environment.
- Good questioning techniques: ability to guide conversations via open & closed questions.
Additional Information :
Renesas is an embedded semiconductor solution provider driven by its Purpose To Make Our Lives Easier. As the industrys leading expert in embedded processing with unmatched quality and system-level know-how we have evolved to provide scalable and comprehensive semiconductor solutions for automotive industrial infrastructure and IoT industries based on the broadest product portfolio including High Performance Computing Embedded Processing Analog & Connectivity and Power.
With a diverse team of over 21000 professionals in more than 30 countries we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable power-efficient solutions today that help people and communities thrive tomorrow To Make Our Lives Easier.
At Renesas you can:
- Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
- Make a real impact by developing innovative products and solutions to meet our global customers evolving needs and help make peoples lives easier safe and secure.
- Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system including the remote work option and Employee Resource Groups will help you excel from the first day.
Are you ready to own your success and make your mark
Join Renesas. Lets Shape the Future together.
Renesas Electronics is an equal opportunity and affirmative action employer committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex race religion national origin gender gender identity gender expression age sexual orientation military status veteran status or any other basis protected by law. For more information please read our Diversity & Inclusion Statement.
We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation collaboration and continuous learning.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
