Supply Chain Business Executive 12 Month FTC

Were 1st Central a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And thats the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!

Were looking for a Supply Chain Business Executive to join our Operations team in either our Haywards Heath West Sussex or Salford Quays Manchester offices on a 12 month fixed term contract.

In this role youll work collaboratively with our supply network and operating teams to develop and maintain a market-leading customer claims fulfilment processes and procedures.

Were all about people and were passionate about continuous improvement so youll share your thoughts with the team to continually progress our methods and team knowledge.

Core skills were looking for to succeed in the role:

• Risk management youre able to spot risks early and take proactive steps to prevent issues.
• Relationship management youre able to build strong partnerships and influence confidently.
• Contract management youre able to manage contract requirements and handle changes effectively.
• Performance management youre able to use data and KPIs to track performance and drive improvements.

Whats involved:

• Youll be responsible for utilising numerous data sources to develop deep insights into operational performance across the balanced scorecard
• Youll present and visualise analysis so that it can be clearly understood and adds value to the business
• Youll ensure service standards are consistently delivered and maintained from 3rd party suppliers in line with contract and Group policies and Governance
• Youll define and agree the effective utilisation of resource in line with service specifications working with and agreeing resource plans with suppliers and working in conjunction with business objectives and service level agreements.
• Youll inform and manage contract change request process to ensure that they are appropriately considered and actioned in accordance with the required governance and business needs.
• Youll collaborate with the business to determine appropriate key performance and risk indicators that can be used to effectively manage supplier relationships.
• Youll provide SME input to procurement activity where required to enable new or improved services whether via an RFP contract re-negotiation or global service changes.
• Youll be the first line escalation point to resolves discrepancies with suppliers
• Youll develop embed monitor and report on key SLAs and KPIs and address any areas of non-performance.
• Youll chair routine (monthly/quarterly) 3rd party supplier business reviews for both Third Party and Customer suppliers to include focus on performance commercials incidents innovation risk and action tracking with clear action planning where performance is not being met.
• Youll act on internal / 3rd party supplier feedback with regards improvements needed to people process IT or data.
• Youll champion the customer and 3rd party supplier throughout the business balancing customer needs with business requirements and presenting a compelling case for internal change and improvement.
• Youll analyse performance and risk management MI across suppliers.
• Youll develop and maintain positive working relationships at all levels and in all areas of the business and with external outsourced partners.

Experience & Knowledge:

• Proven experience of using data and insights to drive operational performance
• Proven experience of working with data to drive performance and deliver benefits
• Excellent knowledge of motor sales and claims processes and awareness of the key levers for cost quality time and effort
• A positive and pro-active approach and a willingness to help whilst ensuring key deadlines are achieved
• Experience of using data and insights to lead performance discussions and formulating recommendations for improvement
• Understanding of Service Level Agreements and Key Performance Indicators (KPIs)
• Able to develop relationships and work with others to drive desired outcomes
• The ability to work under pressure dealing with multiple tasks or requests simultaneously
• Excellent communication skills and a proven ability to manage difficult conversations
• Team player working to create and achieve shared objectives.
• Ability to disseminate technical information and present comprehensively

Skills & Qualifications:

• Advanced level use of MS Office applications
• Strong analytical and numerical skills
• Ability to present and visualise data to a high quality and adapt for wide range of audience
• Problem solving skills and ability to think creatively to overcome data challenges
• An understanding of Lean /Continuous Improvement tools thinking and methodologies
• Strong Negotiation skills
• Ability to communicate risks and issues at all levels of the organisation
• Excellent stakeholder management skills
• Commercially focused and results driven
• Understanding of Motor insurance industry

Behaviours:

• Customer Focused
• Self- Motivation and enthusiastic
• Embrace embed and incorporate the company values
• Champions the recognition of great performance
• An organised and proactive approach
• Takes initiative to make decisions
• A flexible approach and positive attitude
• Approachable and keen to help others.
• Speaks with facts and data not opinion
• Can present complex information in a clear and concise manner
• Strives to deliver support to peers technical audits individual performance targets all whilst driving business improvements to contribute to the success of the business

Are you the person were looking for If so we look forward to hearing from you. Apply today!

What can we do for you

People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full here.

Intrigued Our Talent team can tell you everything you need to know about what we want and what were offering so feel free to get in touch.