Administrative Assistant

Administrative Assistant

Pathways to Life Inc. Greensboro NC

Immediate Opening

Pathways to Life is seeking a highly organized compassionate and professional Administrative Assistant to join our Greensboro office. This role serves as a vital first point of contact for individuals seeking mental health and substance use treatment services and supports the daily operations of a fast-paced clinical environment.

If you thrive in a mission-driven workplace and enjoy supporting both people and teams we encourage you to apply.

Pathways to Life provides comprehensive behavioral health services supporting individuals on their journey toward recovery wellness and independence. We are committed to delivering person-centered care that respects the dignity strengths and cultural diversity of those we serve. Through evidence-based practices compassionate engagement and community partnerships we strive to remove barriers to care and promote long-term stability and well-being.

Our Greensboro office delivers mental health and substance use treatment in a collaborative multidisciplinary care setting. Team members work together to coordinate services support continuity of care and ensure that each individual receives timely appropriate support tailored to their unique needs.

The Administrative Assistant plays a critical role in ensuring smooth office operations while providing a welcoming and supportive experience for members initiating services. This position works closely with clinical staff and leadership to support scheduling coordination and daily administrative functions.

Front Office & Member Support

• Serve as the first point of contact for individuals and families seeking services

• Greet visitors and create a welcoming respectful environment

• Answer phones and respond to inquiries professionally and confidentially

• Assist with intake processes and routing members to appropriate staff

Scheduling & Coordination

• Coordinate calendars for providers and staff

• Schedule appointments and manage schedule changes

• Confirm appointments and assist with reminders

Administrative & Office Support

• Perform general office duties including filing data entry and document management

• Maintain accurate records and ensure confidentiality of protected information

• Monitor office supplies and assist with ordering

• Support compliance and documentation workflows

Team Collaboration

• Support a multidisciplinary team including clinicians care coordinators and administrative leadership

• Assist with communication between departments

• Contribute to a professional team-oriented work environment

This position is based in a professional behavioral health office providing mental health and substance use treatment services. The environment is collaborative fast-paced and mission-focused requiring professionalism compassion and adaptability.

Required

• High school diploma or equivalent
• 13 years of administrative medical office or healthcare support experience
• Strong organizational and time-management skills
• Professional communication and customer service abilities
• Demonstrated ability to handle sensitive information with discretion and confidentiality

Preferred

• Experience in healthcare behavioral health or human services settings

• Familiarity with scheduling systems or electronic health records

• Experience working in fast-paced service environments

• Strong working knowledge of Google Workspace (Calendar Gmail Docs Sheets Drive) strongly preferred

Mission-driven work that impacts lives
Supportive and team-oriented culture
Opportunity to work alongside behavioral health professionals
Professional and personal growth opportunities

We are actively filling this role and seeking candidates who can begin quickly. Qualified applicants may be contacted promptly for interviews and expedited hiring consideration.

Apply today to join a team dedicated to recovery wellness and compassionate care.