Sr. Venue Technology & Systems Engineer (Providence Park)

Portland, TX - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

The Portland Timbers (operators of Providence Park home of the Portland Timbers and Thorns) are hiring a senior hands-on engineer who thrives in live event environmentssomeone who can lead onsite IT operations on match days concerts and special events while keeping day-to-day systems secure reliable and well-documented.

This is a critical run the building on event day role. Youll partner closely with our current stadium SME to learn the venues core systems and become the primary event-day IT lead bringing operational redundancy and improving work/life balance across the team.

What Youll Do

Event & Venue Operations

Serve as the event-day IT leadcoordinating incident response triage and escalation with internal teams and vendors
Provide onsite hands-on support for IP-based venue systems such as:
- POS access control ticketing IPTV/digital signage broadcast/transmission and related edge devices
Ensure venue readiness: pre-event checks redundancy validation failover procedures and post-event reporting

Network & Systems Engineering

Implement configure test and maintain LAN/WAN infrastructure (switching routing firewalls network services)
Implement configure test and maintain telephony/VoIP services
Maintain security and integrity of network environments; monitor performance/availability; perform root-cause analysis and corrective actions
Recommend hardware/software improvements based on observed patterns and data

Platform Ownership & Tooling

Manage and support IPTV infrastructure for events and daily operations
Assist with fiber and IP-based transmission infrastructure (troubleshooting and upgrades)
Contribute to wireless (Wi-Fi) design/operations and virtualized server environments (e.g. Hyper-V)

Operational Excellence

Provide on-call support as needed for critical issues
Produce clear documentation: runbooks diagrams and post-incident reports
Build strong relationships with venue staff partners and technology vendors

Help Desk & Team Support

Support 150 employees with standard office technology (with escalation support from the VP of Technology)
Respond to tickets and assist with escalated issues; help drive root-cause resolution for recurring problems
Manage a full-time IT Operations Analyst

What Youll Bring (Minimum Qualifications)

Bachelors degree in a technical field or equivalent practical experience
Ideally 710 years relevant experience
5 years hands-on experience implementing/administering/supporting enterprise LAN/WAN server and Microsoft environments
5 years hands-on network hardware/software experience in Microsoft/Windows Server environments including:
- Cisco Catalyst switching (9200/9300/9500)
- FortiGate firewalls
- Network monitoring/management tools (Cisco and/or third-party)
Strong understanding of OSI model Ethernet TCP/IP; practical experience with DNS DHCP LDAP HTTP FTP SSH SMTP and related services
Proven ability to lead onsite IT during live events handle escalations and communicate clearly under pressure
Excellent written/verbal communication and a strong customer service mindset
Ability to work a flexible schedule including evenings weekends and holidays aligned to event calendars

Nice to Have (Preferred Qualifications)

Venue technology experience (stadium/arena concert hall convention center or similar public space)
High-density Wi-Fioperations experience
Hyper-V and virtualized server environment experience
Familiarity with IPTV/digital signage broadcast contribution/transmission workflows scoreboard/control room environments or other A/V-over-IP systems
Project leadership experience (owning deliverables coordinating vendors driving timelines)

Work Schedule & Environment

Primary work location is onsite at Providence Park
Schedule varies based on event calendar; evening/weekend/holiday work will be required
Role involves moving between office concourses and technical spaces; comfort navigating venue areas and handling equipment is important
Team aims to balance schedules (late events are typically offset during the week when possible)
Hybrid policy may allow limited WFH but this role is primarily in-person due to hands-on venue responsibilities

Equal Opportunity

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required Experience:

Senior IC

The Portland Timbers (operators of Providence Park home of the Portland Timbers and Thorns) are hiring a senior hands-on engineer who thrives in live event environmentssomeone who can lead onsite IT operations on match days concerts and special events while keeping day-to-day systems secure reliabl...