Technical Support & Customer Care Specialist
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Technical Support & Customer Care Specialist (Bilingual Dutch)
Location: State-of-the-art offices in Athens Greece
Work Model: Hybrid (Work from Home available after onboarding)
Department: Technical Support
Application Deadline: 23February 2026
Are you a techsavvy professional with excellent communication skills Do you enjoy helping customers while solving technical challenges Join a Great Place to Workcertified company and become part of a diverse customerfocused team that values empathy innovation and excellence.
What Youll Do
As a frontline support agent youll provide highquality assistance to end users resellers and retail partners via phone email and chat. The role combines 40% customer care and 60% technical support allowing you to apply both your people skills and technical expertise.
Key Responsibilities
- Take full ownership of customer inquiries and proactively follow through to resolution
- Communicate clearly and professionally demonstrating active listening and empathy
- Troubleshoot technical issues such as device power failures webcam malfunctions and connectivity problems
- Ask effective probing questions to identify root causes and provide accurate solutions
- Offer costefficient customercentric solutions
- Maintain detailed and accurate case documentation
- Navigate multiple systems efficiently in a fastpaced support environment
What Were Looking For
Language & Communication Skills
- Nativelevel Dutch (spoken and written)
- Excellent grammar and written communication skills
- Clear verbal communication with a neutral accent
- Strong active listening skills and emotional intelligence
Soft Skills
- Customeroriented mindset with strong interpersonal skills
- Ability to remain calm and professional in challenging situations
- Strong timemanagement and multitasking abilities
- Analytical thinking and problemsolving attitude
- Willingness to learn adapt and grow through feedback
Technical Skills
- Previous technical support experience is an advantage (not mandatory)
- Strong PC skills and familiarity with consumer electronics
- Confidence using multiple systems and troubleshooting ISPrelated issues
- Basic understanding of software updates compatibility and device ecosystems (PCs laptops tablets smartphones)
What We Offer
- Gross Salary: 1300.00/month
- Productivity Bonus: up to 250.00/month based on performance
- Transportation Allowance: up to 100.00/month proportional to onsite presence
- Comprehensive healthcare coverage
- Certified paid training delivered by industry professionals
- Continuous professional development and career growth opportunities
- Free online Greek language courses
- Modern offices with relaxing break areas and strong community initiatives
- Inclusive multicultural work environment recognized for excellence
Employment Details
- Language: Dutch
- Position: Agent
- Work Schedule: MondayFriday
- Working Hours: 11:00 19:00
- Training Duration: 18 working days
- Training Start Date: 23 February 2026
- Training from Home: No
- Work from Home after training: Yes
- Department Code: 904005
- ERF Location: Athens Northern Offices
- ERF ID: 31974
What Youll Need to Join
- EU citizenship or a valid Greek work permit / Certificate of Protection
- Nativelevel Dutch and strong technical aptitude
Hiring Process
- Application Review
- Online Language Assessments
- Client Interview
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
