Client Service Specialist
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
DNV is seeking a Client Service Specialist.
This role will be based out of our DNV Mexico City office.
The purpose of this role is to support clients in achieving their certification goals. The Client Service Specialist will be responsible for oversight of all aspects of the project after contract signature including scheduling and audit delivery certificate issuance and invoicing. As the primary point of contact the Client Service Specialist will ensure all client requests are responded to quickly and concisely. The Client Service Specialist will ensure audits are scheduled within the appropriate timeframes and certificates are issued on-time. The Client Service Specialist will work in accordance with DNV overall goals and policies and will actively promote support and facilitate the fulfilment of DNVs Purpose Vision and Values and shall foster a culture of cooperation across North America and with other DNV units.
What Youll Do:
- Oversight of client projects from contract signature to accounts receivable
- Responsible for providing a high level of customer service
- Coordinate audit planning efforts between the auditor and client ensuring audit timing windows are maintained
- Oversee Internal coordination and project outcome; effectively and efficiently processes internal and external request associated with the client
- Communicates directly with the client and works to find solutions for the client
- Ensure quality of data and timelines meet requirements in accordance with scheme and DNVs ICP and internal KPIs
- Review audit data and update multi system database to account for the changes impacting the clients certifications
- Consistently meet key metrics - KPIs related to scheduling and planning response time internally and externally and Reports
- Interacts with other departments including Sales Technical and auditors to ensure a superior customer experience
- Ensure on-time certificate delivery
- Supports with invoicing and collections process as required
Responsibilities
- Vacation bonuses pay
- Group health insurance plan
- Group retirement plan with company match
- Education reimbursement program
- Company-provided life insurance plan
- Food Vouchers
- Flexible work schedule with hybrid opportunities
**Benefits may vary based on position tenure location and employee election
DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications merit or business need without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status.
Qualifications
What is Required:
- Minimum of 3 years customer service with at least 1 year of experience working with ISO 9001 ISO 14001 and/or ISO 45001
- Bachelors degree in a relevant field
- Proficient at Microsoft Office
- Ability to work in a fast-paced environment and handle multiple competing tasks and demands
- Strong written and verbal English communication skills
- We conduct pre-employment background screening
What is Preferred
- Ability to read/interpret audit protocols and work instructions
- Good interpersonal communication and internal and external stakeholder management skills with ability to drive and achieve results in an independent manner through functions geographies and stakeholders
*Immigration-related employment benefits for example visa sponsorship are not available for this position*
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Driven by our purpose of safeguarding life, property and the environment, DNV enables organizations to advance the safety and sustainability of their business.
