Career Area:
Human ResourcesJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
Job Summary
This position provides customer support resolving customer requests and consultation on enquiries related to HR administrative processes and procedures.
What You Will Do
Contributes to operational excellence in HR by efficiently and accurately executing processes related to employment compliance payroll absence management time tracking benefits administration and employee data management.
Provides an excellent service experience when executing employee-facing processes.
Develops expertise across HR operational process areas and supports the identification assessment and implementation of continuous improvement opportunities.
Supports the maintenance of an HR Operations knowledge database and the gathering and reporting of HR operational metrics.
Required Profile
Education: Bachelors degree in Human Resources Management Business Administration Organizational Psychology or related field.
Languages: Fluent English (essential for oral and written communication).
Systems: Experience with Workday (desired)
What you Have
HR: Policies Standards and Procedures: Knowledge of human resource function; ability to uphold the organizations and industrys standards procedures and policies regarding human resources management.
Level Working Knowledge:
Analyzes policy and standards documentation and ensures organizational compliance.
Maintains a specific set of standards and associated HR procedures.
Communicates and refers potential exceptions upward for review and approval.
Assists in the development and implementation of specific procedures.
Provides feedback for the improvement of HR procedures.
Human Resources Consulting: Knowledge of HR approaches tools and techniques; ability to inform guide and advise managers in HR-related initiatives.
Level Working Knowledge:
Utilizes a specific management consulting process.
Applies a specific HR consulting model in an engagement.
Provides line management with written reports proposing options and courses of action for HR issues.
Interprets various sets of HR data in coming to conclusions and proposing actions.
Facilitates meetings for gathering HR data implementing HR strategies and resolving HR problems.
Human Resources Operations: Knowledge of human resources (HR) policies operational processes and considerations; ability to implement HR related tasks processes and projects to ensure that day-to-day operations run smoothly.
Level Working Knowledge:
Implements a specific aspect of day-to-day HR operations according to HR strategies.
Assists training sessions related to HR processes and systems.
Documents routine work flow resource requirements dependencies and criticalities.
Records all HR data and transactions in Human Resources Information Systems (HRIS).
Generates and interprets standards and management reports on HR activities.
Employee Relations: Knowledge of the rights and obligations in the employee relations; ability to adhere to legal requirements when handling employee negotiations.
Level Working Knowledge:
Assists employees with personal or professional problems.
Conducts employee satisfaction surveys and documents interviewees concerns and issues.
Explains organizational policies procedures and processes for dealing with employee relations issues.
Addresses routine problems or disciplinary issues related to employee relations such as grievances.
Interprets and communicates employee relations policies and procedures at the local level.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:
Applies an assigned technique for critical thinking in a decision-making process.
Identifies obtains and organizes relevant data and ideas.
Participates in documenting data ideas players stakeholders and processes.
Recognizes clarifies and prioritizes concerns.
Assists in assessing risks benefits and consideration of alternatives.
Top Candidates
Previous experience providing HR support to supply chain roles and key functional areas with a solid understanding of their operational needs and business challenges.
Additional Information
Location: Monterrey Nuevo Leon
Work Model: On-site five days per week.
Final details:
Caterpillars Code of Conduct states that we will select and place employees based on their qualifications for the job to be performed without regard to race religion national origin color gender gender identity sexual orientation age or this company we do not request pregnancy tests or HIV tests as requirements for entry permanence or promotion in employment.
Please frequently check the email associated with your application including the junk/spam folder as this is the primary correspondence method. If you wish to know the status of your application please use the candidate log-in on our career website as it will reflect any updates to your status.
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Posting Dates:
February 18 2026 - February 25 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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Required Experience:
IC
Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.