Regional Operations Manager

Abode Care Partners

The Regional Operations Manager is responsible for overseeing operational logistical and administrative staffing functions across multiple Assisted Living Facility (ALF) and Skilled Nursing Facility (SNF) based primary care practices.

This leader coordinates provider scheduling and coverage manages facility relationships drives operational efficiency and ensures high performance across care teams across large geographies

The role blends operational oversight with performance management ensuring highquality patient care provider productivity compliance and excellent client experience within the ALF & SNF environments.

1. Operational Leadership & Facility Relationship Management
   1. Serve as primary point of contact for ALF or SNF administrators and facility leadership across the region.
   2. Strengthen building penetration support client satisfaction and lead issue resolution related to patient care provider interactions or operational barriers.
   3. Ensure ALF or SNF operations meet industry standards organizational policies and regulatory guidelines.
   4. Support state and federal survey preparation and on-site operational compliance.
2. Provider Scheduling Coverage & Logistics
   1. Create and manage provider schedules and facility coverage across the region ensuring continuity of care.
   2. Maintain accurate 24/7 call rotations provider PTO tracking and backup coverage plans.
   3. Optimize geographic routing to reduce provider travel time and increase visit efficiency.
   4. Facilitate onboarding and shadowing schedules for new clinicians; manage credentialing collaborative agreements and provider access to buildings and systems.
3. Performance Monitoring & Productivity Management
   1. Monitor and analyze KPIs including:
      1. Visit volume homevisit completion rates and patient panel size
      2. Readmission rates

• Preventive care metrics and valuebased care compliance

1. Sameday/urgent visit responsiveness

1. Review and operationalize dashboards supporting provider productivity geographic efficiency and quality outcomes.
2. Conduct monthly/quarterly performance reviews with Regional Clinical Directors; identify trends gaps and opportunities for improvement.
3. Support providers in closing gaps in care and meeting quality measure expectations (e.g. HEDIS STAR ratings).

1. Administrative Oversight & Financial Processes
   1. Manage regional expenses payroll CME tracking reimbursement and supply ordering.
   2. Oversee account access track credentialing manage collaborative agreements and support patient intake workflows.
   3. Implement operational policies and ensure adherence to organizational best practices.
   4. Support budget monitoring cost controls and optimization across regional operations.
2. Provider Support & Cross-Functional Collaboration
   1. Act as a resource for clinicians regarding workflows processes and medical group policies.
   2. Partner closely with Regional Clinical Directors to support provider retention engagement and performance accountability.
   3. Collaborate with schedulers performance analytics teams and leadership to streamline operations and improve patient access.
   4. Address provider concerns operational barriers and workflow inefficiencies proactively.

• Education & Experience
  • Bachelors degree in healthcare administration business or related field required.
  • 35 years of supervisory operational or administrative leadership experience in healthcare required.
  • Experience in primary care homebased care or ALF/SNF settings strongly preferred.
• Knowledge Skills & Abilities
  • Strong understanding of healthcare operations clinical workflows and provider roles (MDs NPs PAs RNs MAs).
  • Knowledge of KPIs quality measures and valuebased care models.
  • Skilled in schedule optimization geographic routing and logistics planning.
  • Proficiency with EMR systems Excel and dashboard/analytics tools (e.g. Power BI).
  • Strong communication skills with the ability to collaborate with clinical and operational leadership.
  • Demonstrated ability to lead regional teams across multiple locations.
  • Excellent problemsolving organizational and timemanagement skills.
  • Ability to work independently and make datadriven decisions.
• Travel 25-50% across assigned region