Inventory Clerk, Shop in the Garden

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Note: Applications will be accepted until 11:59 PM on the Posting End Date.

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At UBC we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research innovation and learning for all faculty staff and students. Our commitment to employment equity helps achieve inclusion and fairness brings rich diversity to UBC as a workplace and creates the necessary conditions for a rewarding career.

Vision and Mission UBC Botanical Garden

Vision: UBC Botanical Gardens living plant collections landscapes and people inspire communities ideas and actions for a resilient biodiverse world.

Mission: UBC Botanical Gardens foundational work in documented plant collections innovative horticulture and engaging education invites curiosity and learning. We connect communities with science through research exceptional visitor experiences and academic service. We conserve biodiversity demonstrate sustainable practices and provide spaces to encourage health and wellbeing.

Job Summary
The primary focus of this position is customer service receiving and inventorying all shipments to the Shop in the Garden as well as ensuring that the inventory is well maintained and well organized in the point-of-sale system (Shopify). A strong understanding and passion for plants botanical gardens and curiosity to learn are all vital elements in providing excellent experiences for all of UBC Botanical Gardens visitors.

This position is part-time and has flexible hours averaging 12 hours per week.

Organizational Status
The Inventory Clerk reports to the Associate Director Administration and works closely with the HR and Administrative Specialist the Shop Staff and Friends of the Garden Volunteers to ensure the successful operations of the Shop in the Garden at UBC Botanical Garden.

Work Performed
o Receives prices and barcodes inventory including verifying received stock goods preparing and affixing labels and/or barcodes to stock shelves and inventory stockroom.

o Enters inventory in retail point of sales system Shopify.

o Ensures stockroom shelves are well stocked organized and goods are labeled. General organization of stock/shelves throughout the Shop in the Garden including moving and unpacking of shipments.

o Tracks sales of goods and assists in ordering replacement of retail goods.

o Acts as first point of contact and responds to incoming phone calls emails and handles forwarding to appropriate buyer and/or Garden employee.

o Greets and serves customers handles customer requests for special order items prepares and records sales using point of sales system.

o May be asked to instruct and/or train other Shop staff.

o Recommends and implements projects or system changes to make improvements to the inventory and purchasing of Shop retail items.

o Carries out any other related duties as necessary in keeping with the requirements of the job.

o Performs physical inventory counts/cycle counts and related inventory data entry tasks in Shopify and Stocky point of sales system.

o Collaborates on drafting processes and procedures within the Garden.

o Ensures that software and hardware are in working order and escalates issues for resolution.

o Maintains accuracy of inventory database adding new vendors and discontinuing lapsed vendors.

o Contributes to expanding Garden Branded product lines.

o Ensures that any updates to point of sales system are relayed to Garden cashiers including addressing discounted items and changes to the look/feel of tiling within the current point of sales system.

o Monitors Shopify upgrades and advises Shop staff of relevant changes.

o Other duties as required.

Consequence of Error/Judgement
All information must be accurate and provided in a courteous respectful timely and supportive way. Client service decisions and attitudes have a direct impact on the Shop in the Garden operations. Incomplete information or mishandling of retail goods including clients inquiries concerns or problems can cause a negative impact on the UBC Garden and the reputation of UBC.

Inability to deal with the public and volunteers in tactful helpful and courteous manner would directly affect the operations and give an adverse image of the Botanical Garden to the University and to the public.

Supervision Received
Receives detailed instructions during orientation and on new assignments or changes in procedures. Carries out duties the day of event with no supervision and addresses any new unusual problems to the HR and Administrative Specialist or the Associate Director Administration.

Supervision Given
None.

Minimum Qualifications
High school graduation and a minimum one year of related experience or an equivalent combination of education and experience.

- Willingness to respect diverse perspectives including perspectives in conflict with ones own

- Demonstrates a commitment to enhancing ones own awareness knowledge and skills related to equity diversity and inclusion

Preferred Qualifications

Experience using point-of-sales systems entering data and tracking inventory strongly preferred. Knowledge of plants and horticulture preferred. Valid Drivers License preferred. Must be available to work weekends and some weekday evenings. (Varied hours between 9am - 6pm). Ability to communicate effectively verbally and in writing. Ability to communicate in a clear attentive and polite manner. Ability to listen actively and attentively and obtain clarification as required. Ability to deal with people in a courteous calm manner. Ability to effectively resolve client complaints in a calm non-confrontational manner and by exercising sound judgment. Ability to work effectively with minimal supervision. Ability to deal with a diversity of people in a calm courteous and effective manner. Ability to understand and apply policies procedures and instructions. Ability to maintain accuracy and attention to detail. Ability to prioritize and work effectively under pressure to meet deadlines.