ADCS Patient Experience and Patient Flow

• Assistant Director of Clinical Services Patient Experience & Flow
• Maximum Term Full time

We are seeking a dynamic Assistant Director of Clinical Services (ADCS) to lead initiatives enhancing patient experience and optimising patient flow across our health services. This pivotal leadership role focuses on ensuring seamless safe and efficient care while driving continuous improvement in patient satisfaction and operational performance.

This is an exciting opportunity for a strategic leader passionate about transforming patient experiences and delivering efficient high-quality healthcare outcomes and an excellent opportunity for someone to take the next step in their leadership career path

Key Responsibilities:

• Lead and coordinate strategies to improve patient flow across clinical areas
• Monitor and enhance patient experience ensuring high-quality care delivery. Respond to patient feedback and implement change as required
• Collaborate with clinical administrative and operational teams to identify and implement improvements and new projects
• Oversee performance metrics reporting and management of staffing resources
• Mentor and support clinical leaders and frontline staff in patient-centred care practices

About You:

• Proven leadership experience in clinical services management
• Strong understanding of hospital operations patient flow and patient experience frameworks
• Excellent communication problem-solving and stakeholder engagement skills
• Commitment to fostering a culture of safety quality and patient-centred care
• Ability to lead change and drive service improvements across multidisciplinary teams

Whats in it for you

• Professional Advancement:Recognition Rewards Professional Development and Employee referral programs. Free access to LinkedIn Learning education scholarships and the Ramsay Leadership Academy to support career progression.
• Discounts: Ramsay Rewards - Access great deals at over 100 major retailers. Hospital Allied Health & Pharmacy discounts -youll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
• Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster Flexible Leave Program and a free Employee Assistance Program offering access to confidential counselling coaching and support 24/7.
• Leisure/Social/Financial: Discounts for leisure travel with selected Hotels salary sacrifice opportunitiese.g. airport lounge membership self-education expenses novated leasing and more.

About us

The Avenue is an advanced 152 bed private surgical and medical hospital located in the inner city suburb of Windsor.

The Hospital is owned and operated by Ramsay Health Care a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of People Caring for People since 1964.

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct available at

Requirements

• Provide or complete a National Police Check (conducted within the last 12 months)
• According to the role Ramsay may require aWorking-With-Childrencheck andproof of immunisationagainst infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

For enquiries please contact Jeninne Smith via

Closing date: 19 March 2026