Automotive Service Manager
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Job Location:
Charlottesville, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Malloy Ford an automotive dealership in Charlottesville VA is seeking a driven and experienced Automotive Service Manager to lead our high-performing service this role youll be responsible for managing day-to-day service operations mentoring the service team ensuring customer satisfaction and maintaining efficient workflows. The ideal candidate will be a strong leader with a customer-first mindset and a solid background in dealership service operations.
By working at a Ford dealership you can be a part of a brand that honors the past and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Automotive Service Manager Compensation and Benefits:
- Competitive salary with performance bonuses depending on experience
- Medical dental and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee discounts on vehicles parts and services
- Continued training and development opportunities
- Positive and professional dealership culture
Automotive Service Manager Responsibilities:
- Oversee all service department operations including scheduling customer service technician performance and workflow efficiency
- Supervise and ensure the success of all warranty processes maintaining compliance with manufacturer standards and maximizing warranty revenue.
- Support and oversee the dealerships Mobile Service Team to ensure efficient high-quality off-site service operations.
- Hire train and manage service advisors and technicians
- Ensure a high level of customer satisfaction and resolve any escalated issues
- Monitor department profitability and manage budgets labor hours and parts inventory
- Collaborate with parts sales departments office and body shop for optimal dealership performance
- Enforce safety protocols and compliance with manufacturer and company policies
- Maintain accurate service records reports and customer communication
- Implement and monitor KPIs to ensure department goals are met or exceeded
- Promote a culture of accountability professionalism and continuous improvement
- Mentor and develop service department staff to promote continuous learning growth and overall team performance.
Automotive Service Manager Requirements:
- Previous experience at a Ford dealership preferred
- Previous experience as an Automotive Service Manager preferred
- High school diploma or equivalent required; post-secondary education preferred
- Previous experience as a Service Manager or in a senior service role required
- Proven track record of success in an automotive dealership environment
- Excellent leadership communication and organizational skills
- Proficient in DMS systems and dealership software (CDK Reynolds & Reynolds AutoMate Xtime GuestXP)
- Strong understanding of automotive repairs service processes and warranty procedures
- Valid U.S. drivers license with a clean driving record
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Manager
Key Skills
- Sales Experience
- Mechanic Experience
- Customer Service
- Dealership Experience
- GM Vehicles
- Management Experience
- Upselling
- Auto Service Management
- Automotive Repair
- Computer Literacy
- Leadership Experience
- Automotive Service
About Company
**SIGN ON BONUS!!**Malloy Ford of Charlottesville is now under new management by a manager with proven track records of business growth and taking care of their...
