Service Delivery Manager – Infrastructure and Cloud Services
Share
Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
We are looking for a proactive and client oriented Service Delivery Manager Infrastructure and Cloud Services to ensure the operational excellence of IT services across a complex and evolving environment.
As SDM Infra you act as the strategic link between our clients technical teams and delivery operations locally nearshore and offshore . You oversee the end to end performance of infrastructure and cloud services ensure stability and reliability manage SLAs and guide continuous improvement initiatives.
You are the person who guarantees that IT infrastructure and cloud not only runs smoothly but evolves in line with business needs.
Your role in our team
Service Ownership & SLA Management
Ensure high quality delivery of infrastructure services (network workplace servers cloud security).
Monitor SLAs KPIs and service quality implementing corrective actions when needed.
Lead service review meetings and build transparent reporting for stakeholders.
Client Relationship & Stakeholder Management
Act as the main point of contact for clients regarding operational service topics.
Understand business expectations and translate them into concrete service improvements.
Manage escalations and drive fast structured resolution.
Operational Leadership
Coordinate multidisciplinary technical teams (network infra support cloud) locally and near- and offshore.
Ensure smooth execution of daily operations incidents changes and problem management.
Align with project teams for deployments upgrades and transformation initiatives.
Continuous Improvement & Governance
Identify service gaps and propose improvements in processes tooling and performance.
Ensure compliance with ITIL practices and operational governance.
Drive standardization maturity and proactive service evolution.
Financial & Contractual Oversight
Follow up on budgets consumption and infrastructure cost optimization.
Support contract management license tracking and vendor coordination.
How you strengthen our team
5 years of experience in IT infrastructure and cloud and service management.
Strong understanding of technologies such as:
networking servers cloud workplace cybersecurity monitoring tools ITIL.
Experience in managing operational teams or vendors.
Excellent communication and stakeholder management skills.
Strong analytical capacity and problem solving mindset.
Ability to work autonomously with ownership and structure.
ITIL certification
Native Dutch or French with good communication in the other national language with fluent English
A pre-employment screening is part of the application process
Why This Role Is Attractive
Work closely with both strategic business stakeholders and technical experts.
Take ownership of end to end service performance and infrastructure stability.
Opportunity to drive real improvements in a high impact environment.
Dynamic team culture with room for autonomy and growth.
Role combining operations client management and governance.
Why CGI
CGI is one of the worlds largest IT consultancy companies. Our people keep Belgium running. Government institutions banks infrastructure organizations energy and utilities manufacturing and life sciences companies are CGIs clients . We work on interesting projects that touch the everyday lives of millions of people. We have a regional presence reinforced with global domain expertise our ecosystem and colleagues spread across the globe.
We are proud of the impactful projects we make a success together with our colleagues.
At CGI we value diversity and inclusion as it not only promotes collaboration but also often leads to better results. We look forward to your contribution to our team!
Working in small self-managing teams consisting of experts in your field.
- Directing your own career with the space to keep developing yourself.
- You work with the latest technologies.
- An excellent salary and attractive fringe benefits
- An immediate permanent contract
-- And the opportunity to become a CGI shareholder
Join our team of experts and apply now!
Questions about the position Ask them to Patrick Hendrickx Senior VP Consulting Services via .
For more information about the application procedure please contact recruiter Fabienne Philips
We do not collaborate with external recruitment agencies. Therefore unsolicited acquisition is not appreciated.
#LI-FP1
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
