Operations Coordinator

Surfside Beach, SC - USA

Yearly Salary: $ 45000 - 50000

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Company vehicle or mileage reimbursement
Flexible schedule
Training & development

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350000 customers give us an average of 4.7 star rating. Thats a big reason why we are growing six times faster than our competitors and why we have an immediate need hire Production Coordinators across the nation. We are looking for hard-working service-minded individuals.

Floor Coverings International is a locally owned and operated franchise serving the greater Myrtle Beach area. We believe that an organized positive and customerfocused environment drives our success. As we continue to grow we are seeking a motivated Operations Coordinator to help deliver exceptional customer experience and ensure smooth profitable project execution. This role is ideal for a selfdirected professional who thrives in a fastpaced environment enjoys coordinating multiple moving parts and takes ownership of results.

Position Overview:
The Operations Coordinator manages the customer journey from initial contact through project completion. This role is based in Surfside Beach SC with regular field work across Horry Georgetown and Berkeley Counties.

Key Responsibilities:

Build and maintain strong customer relationships while supporting daily office operations.
Assist with lead followup appointment setting and assist with local marketing efforts.
Maintain accurate project and financial records including invoices job updates and system documentation.
Partner with the sales team to review priorities upcoming projects and customer needs.
Oversee the customer experience from project kickoff through final walkthrough.
Manage product ordering delivery tracking and installation scheduling.
Communicate project updates changes and timelines to customers and installers.
Achieve installation goals while ensuring accuracy profitability and customer satisfaction.
Log daily job status updates and maintain an accurate upcoming schedule.
Complete job-costing reports within 24 hours of installation completion.
Attend weekly meetings with the Franchise Owner.
Participate in Home Shows as needed.
Recruit evaluate and support installers while staying current on flooring products and installation best practices.
Make decisions aligned with Floor Coverings Internationals core values and mission.

Qualifications:

Experience in customer service operations or productionideally within home services construction or related industries.
Strong verbal communication skills (phone and inperson) with the ability to build rapport quickly.
Highly organized detailoriented and capable of managing multiple priorities.
Proven ability to work independently and solve problems proactively.
Experience coordinating crews schedules and multiple stakeholders.
Flooring or related industry experience is a plus.

Compensation: $45000.00 - $50000.00 per year

Floor Coverings International is the#1mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400000 customers give us an average 4.8 star rating. Thats a big reason why were growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Floor Coverings International Corporate.

Required Experience:

Benefits:Company vehicle or mileage reimbursementFlexible scheduleTraining & developmentOur unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350000 customers give us an average of 4.7 star rating. Thats a big reason why we are growing six times ...

Benefits:

Company vehicle or mileage reimbursement
Flexible schedule
Training & development

Key Responsibilities:

Build and maintain strong customer relationships while supporting daily office operations.
Assist with lead followup appointment setting and assist with local marketing efforts.
Maintain accurate project and financial records including invoices job updates and system documentation.
Partner with the sales team to review priorities upcoming projects and customer needs.
Oversee the customer experience from project kickoff through final walkthrough.
Manage product ordering delivery tracking and installation scheduling.
Communicate project updates changes and timelines to customers and installers.
Achieve installation goals while ensuring accuracy profitability and customer satisfaction.
Log daily job status updates and maintain an accurate upcoming schedule.
Complete job-costing reports within 24 hours of installation completion.
Attend weekly meetings with the Franchise Owner.
Participate in Home Shows as needed.
Recruit evaluate and support installers while staying current on flooring products and installation best practices.
Make decisions aligned with Floor Coverings Internationals core values and mission.

Qualifications:

Experience in customer service operations or productionideally within home services construction or related industries.
Strong verbal communication skills (phone and inperson) with the ability to build rapport quickly.
Highly organized detailoriented and capable of managing multiple priorities.
Proven ability to work independently and solve problems proactively.
Experience coordinating crews schedules and multiple stakeholders.
Flooring or related industry experience is a plus.

Compensation: $45000.00 - $50000.00 per year

Required Experience: