Information Technology Services Management (ITSM Operations)
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Category: Information Technology Services Management (ITSM Operations)
Duration: 09/01/2026 - 08/31/2027
Location: 5805 N Lamar Blvd Bldg G Austin Texas 78753.
Work Arrangement: Hybrid - On Site and Telework.
I. DESCRIPTION OF SERVICES
Texas Department of Public Safety requires the services of 1 Process Improvement Manager 3 hereafter referred to as Candidate(s) who meets the general qualifications of Process Improvement Manager 3 Information Technology Services Management (ITSM Operations) and the specifications outlined in this document for the Texas Department of Public Safety.
All work products resulting from the project shall be considered works made for hire and are the property of the Texas Department of Public Safety and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Department of Public Safety will pay no fees for interviews or discussions which occur during the process of selecting a Candidate(s).
TXDPS is seeking a seasoned process engineering professional to assist in evaluating and improving existing business processes. As part of ongoing operational excellence and digital transformation efforts we require support in analyzing current state workflows identifying inefficiencies and creating actionable plans to enhance functionality throughput and end-user satisfaction.
The contractor will be responsible for:
- Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution.
- Work with product teams to ensure process requirements are reflected in the design and architecture of new tools.
- Conducting an end-to-end review of selected business processes across designated departments or functional areas.
- Engaging stakeholders to gather insights on process pain points bottlenecks and improvement opportunities.
- Documenting As-Is workflows and analyzing them using Lean and Six Sigma methodologies.
- Designing optimized To-Be workflows and transition plans.
- Providing data-driven recommendations to improve process efficiency reduce waste and enhance functionality.
- Establishing metrics to track improvements and ROI.
- Facilitating working sessions process mapping workshops and training as needed.
- Collaborating with IT and operations teams to align process improvement plans with system capabilities.
- Supporting the development of implementation roadmaps and change management strategies.
II. CANDIDATE SKILLS AND QUALIFICATIONS
| Minimum Requirements: | ||
| Years | Required/Preferred | Experience |
| 8 | Required | Process engineering operations optimization or business process improvement |
| 5 | Required | Evaluating current state processes and optimizing processes |
| 1 | Required | Specifying software system requirements to design improved solutions |
| 1 | Required | Six Sigma Black Belt certification |
| 1 | Required | Proven track record of leading process transformation initiatives in large organizations |
| 1 | Required | Proficiency in process modeling tools (e.g. Visio etc.) |
| 1 | Required | Strong facilitation communication and stakeholder management skills |
| 1 | Required | Experience with operational metrics workflow optimization and cross-functional team collaboration |
| 1 | Preferred | Experience in regulated or government environments |
| 1 | Preferred | Familiarity with process automation or low-code tools |
| 1 | Preferred | Lean certification |
Key Skills
- Change Management
- Access Control System
- Autocad Design
- Control System
- Clinical
- Architecture
