IT Manager

About This Position

The Information Technology (IT) Manager ensures continuity of IT services and organizational effectiveness through planning technical leadership and project management. This includes directing all IT operations to meet staff and agency requirements as well as the support and maintenance of existing applications and development of new technical solutions. This role manages internal helpdesk functions supervises IT staff oversees vendors and MSPs maintains security and compliance (including NIST and HIPAA) and leads technology planning budgeting and change management. This role also acts as the HIPPA Security officer and as a key partner in risk mitigation and incident response.

Full Time Equivalent: 1 FTE (40Hours/week)

Reports to: Director

Rate: $95000 to 110000 per year

Location: DRW has offices in Milwaukee and Madison. This position can be assigned to either of these office locations depending on the applicants residence. This position is not eligible for fully remote work. DRW has a hybrid work policy. Applicant must be a Wisconsin resident.

Job Hours:The majority ofhours should be completed during core office hours weekdays from8 a.m. to 5 evening and weekend hours may berequired.

Application Instructions: Submit resume and cover letter detailing your qualifications and experience as they relate to the minimum and preferred qualifications.

Application Deadline: Preferred consideration will be given to applicants who apply by March 10. Position will remain open until filled.

Key Responsibilities

IT Operations & MSP Oversight (20%)

• Direct and monitor daytoday managed service provider (MSP) performance including ticket flow SLAs escalations and regular meetings.
• Oversee internal helpdesk operations including Tier 2Tier 3 escalations and acting as backup for frontline support.
• Supervise the Helpdesk position including workload management coaching and performance oversight.
• Manage network operations troubleshoot onsite issues and plan ongoing network improvements.

Security Compliance & Risk Management (15%)

• Serve as the HIPAA Security Officer ensuring adherence to all administrative technical and physical safeguard requirements.
• Maintain compliance with NIST standards HIPAA and other applicable frameworks.
• Oversee risk assessments remediation plans POAMs and vulnerability management activities.
• Lead incident response procedures and maintain the Disaster Recovery Plan ensuring readiness and alignment with organizational policies.
• Perform annual security audits recurring security maintenance tasks and evidence-gathering for external security partners (e.g. CyberNINES).
• Monitor and report on security training completion and staff compliance.

IT Governance Policy & Documentation (10%)

• Lead the development implementation and ongoing maintenance of IT policies standards and procedures.
• Oversee the maintenance of comprehensive documentation such as security procedures network diagrams operational checklists and custom configurations.
• Manage the organizational IT Roadmap annual budgeting and multiyear planning for infrastructure licensing equipment and security investments.

Systems Administration & Technology Management (20%)

• Comanage and administer Microsoft 365 including identity and access management security controls and licensing.
• Oversee endpoint management device provisioning compliance baselines and patching cycles.
• Lead inventory management systems including hardware lifecycle planning purchasing distribution and compliance tracking.
• Oversee physical office security systems including badge access keys and related controls.

Vendor Contract and Compliance Management (20%)

• Manage all IT vendor relationships including MSPs software providers website vendor security partners telecommunications and hardware suppliers.
• Develop and manage the IT annual operating budget.
• Ensure deliverables and milestones for external partnerships are met.

Organizational Support Leadership & Communication (5%)

• Participate in managementlevel meetings and provide guidance on IT strategy risks priorities and resource needs.
• Communicate IT updates requirements and policies to staff in accessible timely formats.
• Provide ongoing staff training for IT policies processes and security requirements.
• Lead and support organizationwide change management initiatives related to technology adoption process improvements and policy rollout.
• Maintain alignment between IT strategy and organizational strategic planning goals.

Projects & Strategic Initiatives (10%)

• Scope lead and execute IT and securityfocused projects ensuring coordination with stakeholders and adherence to timelines and compliance requirements.
• Oversee implementation of new technologies and improvements aligned with longterm strategy including evolving website.
• Stay current with evolving IT standards security best practices and emerging technologies to strengthen the organizations technology posture.

General (<1%)

• Adhere to all DRW policies and procedures including but not limited to work hours; timesheets; file maintenance; confidentiality and security.
• Participate in DRW activities such as all-staff meetings and committees.
• May be other related duties as assigned.

Qualifications

Minimum Qualifications:

• Bachelors degree in computer science/ information technology or 5 years of progressive IT experience including system administration security and network operations.
• 2 years of supervisory or teamlead experience in IT operations or helpdesk environments.
• Demonstrated experience with NIST/CSF HIPAA Security Rule and cybersecurity best practices.
• Proficiency with Microsoft 365 administration identity management and endpoint management tools.
• Strong understanding of risk management vulnerability review and incident response.
• Ability to communicate complex technical concepts clearly to nontechnical audiences.
• Experience managing MSPs vendors and IT projects.
• Strong organizational documentation and planning skills.
• Successful project management experience
• High-level analytical and critical thinking capabilities.

Preferred Qualifications:

• Certifications such as PMP CISSP CISM or COMPTIA Project
• Non-profit experience especially with advocacy or legal services.
• Fluency or strong proficiency in American Sign Language Hmong or Spanish;
• Knowledge of accessibility standards and assistive technology.
• Experience/direct contact with people who have disabilities and/or persons of culturally diverse backgrounds.

Work Environment and Physical Demands

Ability to remain stationary often standing or sittingforlong periods.

Ability to traverse bendandreach to access files andoperateoffice equipment.

Perform repetitive motions that may includewrists handsor fingers.

Occasionally lift or move objects up to 20 pounds.

Someindependenttravelisrequiredbetween the offices.

Benefits

Disability Rights Wisconsin places an unparalleled value on the well-being of our staff. The following benefits are offered for permanent employees who work 20 or more hours per week:

• Generous employer contribution for individual and family health insurance plus a Health Reimbursement Account for uncovered health care costs.
• Employer-provided Short-Term and Long-Term Disability Insurance
• 401(k) Retirement Plan with Employer Contribution
• Flex Spending Account
• Access to affordable quality:

Dental Vision Coverage

Additional Life Insurance for employee and spouse and children

Critical Illness Insurance

Identity Theft

Pet Insurance

Public Student Loan Forgiveness

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for nor forgive federal student loans. However our status as a not-for-profit organization under Section 501 (c) (3) makes us an eligible employer. There may be other determining factors for one to qualify.

For more information read the Federal Student Aids Public Service Loan Forgiveness (PSLF) page:
paid time off policies include:

10 Fixed and 4 Floating Holidays

Leave time for:

o Medical and Caretaking

o Vacation

o Personal

Bereavement Leave

Additional benefits include the Employee Assistance Program (EAP) Commuter Choice and Sabbatical Leave.

Equal Employment Opportunity Act (EEO) and Affirmative Action (AA)

We are an equal-opportunity employer. All applicants will be considered for employment without regard to race color religion sex sexual orientation gender identity national origin veteran or disability status following Title VII of the Civil Rights Act of 1964 and the American with Disabilities Act (ADA)
and the Uniformed Services Employment and Reemployment Rights Act (USERRA). Our organization is committed to building a culturally diverse and inclusive environment.

Date of Job Description: February 2026

Required Experience:

Manager