Senior Product Owner Digitisation

At ING were on a mission to empower our customers to stay a step ahead in life and in business. As Australias most recommended bank were known for our digital mindset customerfirst approach and culture of innovation. We challenge the status quo simplify banking and create experiences that genuinely make a difference.

Were on the lookout for a Senior Product Owner to help us continue that this role youll lead the optimisation and digitisation of key business processesbringing your expertise in products channels process improvement and workflow design to shape seamless endtoend customer experiences. Operating as both a Customer Journey Expert and Product Owner youll guide your squads priorities and roadmap ensuring every solution is efficient compliant and designed with the customer at the centre.

If youre passionate about digitisation thrive in multidisciplinary Agile teams and love building customercentric solutions that deliver meaningful impact this is your opportunity to help design the future of banking at ING.

This is a permanent role based in Sydney.

What youll do

• Take ownership of the design and delivery solutions that drive operational efficiency.
• Use your technical expertise and experience to contribute to all sprint events comanage and prioritise the backlog at the level of user stories and participate in Chapter meetings and standard scrum ceremonies.
• Represent the voice of the customer have a strong vision on how to attract and retain customers and focus on continuously improving the customer benefits and key moments of truth across the customer journey.
• Determine and formulate the business and product requirements for existing and new products and services within legislative and regulatory frameworks and manage product risks and issues while proposing and implementing structural improvements.
• Maintain uptodate professional knowledge and skills across regulatory market customer and competitive trends design strategy for products channels and processes and track and adjust delivery to ensure alignment with brand and strategic objectives.
• Represent the product or service to internal and external stakeholders manage vendors to agreed service levels and governance standards and ensure alignment of stakeholder interests with squad priorities.
• Look for the best opportunities to digitise INGs processes across the Operations domain ensure compliance with ING policies and standards and work in a multidisciplinary team while taking accountability for a diverse set of responsibilities.

What were looking for

• Demonstrated indepth experience digitising processes through the deployment of PEGA workflow solutions.
• Experience as a Product Owner delivering customer experience and digital initiatives including handson work with PEGA workflow solutions.
• Strong proficiency across the Microsoft Office suite.
• Excellent organisational skills with the ability to plan prioritise and manage work to achieve outcomes.
• Proven ability to manage and influence crossfunctional stakeholders.
• Proactive adaptable and able to thrive in a fastpaced agile environment.

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more

Contact Sabrina Huynh

For support and adjustments including DEI LGBTQI confidential application support enquiries:

Applications will close Thursday the 5th of March.

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