ServiceIMS-Subcon Senior Coordinator

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the demands of AI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.

Why Vertiv

High-Performance Culture: We empower you to think big execute with excellence and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.

Leadership Without Limits: Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leaders engage and drive with collaboration innovation and customer-centric thinking setting the foundation for an action-focused culture.

Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects youll have the opportunity to expand your expertise and grow your career.

A Place for Everyone: Our commitment to inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters your growth is prioritized and your success is celebrated.

Position Summary:

This position supports the Vertiv Services - North America Subcontractor Management team by coordinating non-standard service Request for Quotes (RFQ)/Request for Proposal (RFP) for Third Party Power Battery Professional Services Generator and Cooling. Contracts from Suppliers and Service Partners. Coordinator will receive request via e-mail and CPQ from Sales Sourcing Managers Battery Sales Representatives and other Vertiv Services associates. Position will determine appropriate Service Partners to include in RFQ/RFP request quote/proposal negotiate competitive costs log results and supply feedback to requestor. Coordinator is also responsible for maintaining a database of NSSR results providing analysis of results to Sourcing Managers Marketing and Sales. The coordinator is also responsible in creating PO for vendor for the quoted service.

Job Responsibilities:

Knowledge:

• System Knowledge: Proficient in using CPQ (Configure Price Quote) system to input list prices for non-standard quote requests. Knowledge of Smartsheet to maintain databases and evaluate quote validity.
• Product and Service Understanding:Understanding of the various service segments including Third-Party Power Professional Services Generator Cooling and Battery Replacement services and how to accurately quote these services.
• Tool Utilization:Familiarity with various tools to determine the right service partners for RFQs (Request for Quotation) and to verify if the quoted costs align with historical pricing and market expectations.
• Communication with Service Partners:Ability to coordinate effectively with internal teams (Sales Managers Sourcing Managers Battery Technicians) and external service partners to ensure accurate service specifications and requirements are conveyed.
• Vendor and Invoice Management:Knowledge of how to create Purchase Orders (PO) handle vendor setup manage invoice disputes and process vendor account modifications through systems like DataZen.

Complexity:

• Quote Management:Handling multiple non-standard quote requests for various services and ensuring timely and accurate processing. This includes understanding the scope of work and the technical details involved in creating a quote for specific services.
• Cross-functional Coordination:Coordinating across several teams (Sales Sourcing Battery Technicians Vendors) to gather and communicate the necessary details for an accurate quote. This requires a high level of communication and collaboration to ensure all parties are aligned.
• Cost Analysis and Negotiation:Analyzing historical quote data to ensure the quoted cost is reasonable. Engaging in cost reduction or negotiation discussions with service partners to secure the most competitive quote for the company.
• Vendor Relations and Dispute Resolution: Handling vendor disputes particularly when there are discrepancies between vendor quotes and invoices. This involves evaluating the validity of these discrepancies and working with vendors to resolve issues.
• Performance Tracking and Reporting:Monitoring and reporting Key Performance Indicators (KPIs) to track operational performance and provide updates for management. This requires data analysis and attention to detail.
• Ad-Hoc Tasks:Handling additional or unexpected requests that arise (ADHOCs) showing flexibility and the ability to prioritize different tasks when needed.

Supervision:

• Task Monitoring and Execution:While the role may not involve direct supervision of people it does require overseeing the workflow for quote requests vendor management and operational reporting. The role involves ensuring all tasks (quote requests vendor negotiations invoice reviews) are completed on time and according to the requirements.
• Vendor and Partner Management:Assists in managing relationships with service partners vendors and internal teams. This requires ensuring service delivery aligns with quoted services and communicating any updates or changes as necessary.

Backup Responsibilities:Acts as a backup for processing new vendor setups and vendor account modifications. This requires a sense of responsibility to ensure these tasks are completed even in the absence of the primary person responsible.

QUALIFICATIONS

• Education and Certification:Bachelors degree in business or supply chain or Sales
• Job Experience:
  • Basic knowledge of UPS/Power DC Power Generator and Cooling products a plus.
  • Basic understanding of Vertiv Services business model and service offerings.
  • Ability to understand and communicate non-standard customer expectations to subcontractors.
  • Knowledge of business-to-business aftermarket service industry is a plus especially high-tech
  • Knowledge of US geography.
• Communication Skills:Being able to communicate progress ask for clarification when necessary and report results even when working independently.
• Technical Skills:Proficiency in order entry software such as Excel Smartsheet Oracle Word PowerPoint and alike
• Exceptional time management:Ability to prioritize tasks efficiently ensuring deadlines are met without compromising quality.
• Organizational Skills:Well-organized and able to manage multiple tasks simultaneously. Strong attention to detail and time management skills
• Attention to Details:Ensuring that tasks are completed accurately and thoroughly even when no one is overseeing the work.
• Time Management Skills:Ability to prioritize tasks manage time effectively and meet deadlines.
• High level of dependability:Consistently reliable in delivering results on time and fulfilling responsibilities with little to no supervision.
• Competencies: Customer Focused Result Driven Ability to learn document and train new processes A history of excellent attendance other duties & special projects as required.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

OUR BEHAVIORS

Think Big and Execute

Act With Urgency

Own It

Drive Continuous Improvement

Promote Transparent and Open Communication

Learn and Seek Out Development

Foster a Customer-First Mindset

Lead by Example