Food and Beverage Attendant
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
FOOD AND BEVERAGE ATTENDANT
Location: Cape Town South Africa
Department: Operations (On-site): Food and Beverage
Reports to: Food and Beverage Manager / Property Manager
ABOUT TOTALSTAY
At Totalstay were not just in hospitality; were shaping its future. Over the last decade weve redefined what it means to stay local building one of South Africas most dynamic aparthotel brands. Today with over 700 keys across multiple properties we blend designforward spaces technology and unforgettable guest experiences to create stays worth telling stories about.
We are seeking a Food and Beverage Attendant who is responsible for preparing and serving high-quality beverages maintaining hygiene and presentation standards and ensuring a consistently positive guest experience. This is a hybrid operational role requiring flexibility across bar service barista duties and general food and beverage service in line with Totalstays Standard Operating Procedures (SOPs) Health & Safety requirements and hospitality industry norms.
WHAT YOULL DO
1. Beverage Preparation & Service
- Prepare and serve coffee-based beverages cocktails and non-alcoholic drinks in accordance with Totalstay recipes and service standards.
- Ensure consistency in taste presentation portion control and service delivery.
- Provide accurate product knowledge to guests and recommend beverages where appropriate.
- Ensure responsible alcohol service in line with legal requirements and company policy.
2. Guest Experience & Conduct
- Greet and interact with guests in a professional friendly and welcoming manner.
- Deliver prompt courteous and attentive service at all times.
- Handle guest requests complaints and special orders efficiently escalating matters to management when required.
- Maintain grooming uniform and personal presentation standards in line with Totalstay policy.
3. Bar Coffee Station & Service Area Management
- Maintain cleanliness hygiene and organisation of: Bar areas Coffee stations Beverage preparation areas and Guest-facing service areas.
- Ensure workstations are fully stocked clean and service-ready at the start and end of each shift.
- Follow correct cleaning sanitising and closing procedures.
4. Inventory & Stock Control
- Monitor stock levels of beverages coffee bar items and consumables.
- Report shortages damages variances or equipment issues timeously.
- Assist with stock rotation and wastage control in line with budget and par-level guidelines.
- Prevent loss breakages and unnecessary wastage.
5. Teamwork & Operational Support
- Support the wider Food & Beverage team during high-volume periods including breakfast service peak trading hours happy hours and events.
- Assist colleagues when occupancy levels or operational demands require additional support.
- Follow all reasonable and lawful instructions from supervisors and management.
- Participate in training sessions SOP refreshers and operational briefings.
6. Health Safety & Compliance
- Comply with all Occupational Health & Safety (OHSA) requirements.
- Follow food safety hygiene and sanitation standards at all times.
- Use equipment tools and chemicals responsibly and according to safety guidelines.
- Identify and report hazards incidents or unsafe conditions immediately.
- Adhere to fire safety emergency procedures and incident reporting protocols.
7. Attendance Timekeeping & Performance
- Adhere to approved rosters shift times and clocking procedures.
- Maintain reliable attendance and punctuality in line with BCEA and Sectoral Determination 14 (Hospitality).
- Participate in performance discussions coaching sessions and operational audits.
- Meet performance expectations and KPIs associated with the role.
WHAT WERE LOOKING FOR
- Previous barista or bartending experience preferred
- Strong guest service mindset
- Good communication skills
- Ability to work flexible shifts (including weekends and public holidays)
- Reliable punctual and team-oriented
WHY JOIN US
- Be part of a growing hospitality brand
- Structured training and development
- Exposure to a premium guest environment
- Performance-driven culture
- Opportunity for internal growth
ONE LAST POINT
We do everything we can to process applications as quickly as possible and respond individually but its not always possible given the number of applicants received daily across the various vacancies. While we understand answering pre-screening questions may be tedious it also helps to ensure your application stands out. If you do not receive a response from us within 3-4 weeks of applying please consider your application unsuccessful.
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Bartending
- Guest Relations Experience
- Management Experience
- POS
- Supervising Experience
- Micros POS
About Company
About the role As a bartender, you will be responsible for preparing and serving beverages to guests and ensuring a high level of customer satisfaction. Your role will also involve maintaining cleanliness and orderliness of the bar area, restocking supplies, and adhering to all safety ... View more
