Event Technologist Associate

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GDS Supply Chain Services is a new service offering that is being set up in collaboration with EYs Supply Chain Services organization which is seeking to utilize the location footprint and skills/capabilities available from our Global Delivery Services (GDS)

The GDS provides enabling services to EY member firms Service Lines business support functions and Area/Global entities. These services are provided via the Client Service - Assurance Consulting Tax Strategy and Transactions and Enablement Services Supply Chain Services IT Services Finance & Accounting Services Risk Management Services People Shared Services Markets Enablement Services Brand Marketing and communications. The Client Service and Enablement Services are an important component of EYs Vision 2030 strategy and has an ever-increasing shared services footprint across the world including six centers in India (Bangalore Chennai Gurgaon Kochi Coimbatore and Trivandrum) and in Argentina Hungary China Poland Sri Lanka Mexico Spain and the Philippines. The GDS headcount is currently approx. 70000 (September 2025) and is predicted to grow to over 80000 by 2030.

Procurement was established as a globalized function just over twelve years ago and now it is known as Supply Chain Services. Its purpose is to drive efficiencies in the way EY member firms select and manage their vendor relationships. This is achieved through a few channels including creating supply chain processes which are repeatable can be leveraged are transparent as well as are aligned to business strategies and goals.

The role of the Event Technologist - Event Web and App builder Supply Chain Services GDS ES will be to build registration web pages using predefined templates and Mobile App shell builds for complex high-profile EY internal and external Meetings Events and Training Programs using Cvent platform. You will follow a defined delivery process and toolset that ensure a consistent level of service. The individual will have frequent interaction with Event Managers Project Coordinators and internal stakeholders across the globe

Essential Functions of the Job:

The primary role and responsibility of this position will be to work in a team environment as an individual contributor to support Meetings and Events team including but not limited to:
Build event/training registration websites using predefined templates in Cvent tool
Build event/training Mobile App using predefined templates in Attendee Hub and OnArrival (Cvent)
Provide on-site support for Meetings & Events and training programs
Work with clients to establish requirements expectations key details of meetings
Educate clients on best practices
Design and send registration invitations reminders and confirmations to attendees
Develop and maintain participant lists compiled from registration website
Train planners on registration procedures and other aspects of the cvent registration system
Develop an attendee management plan for each meeting and train clients to effectively manage their plans
Act as an advisor to senior planners on ways to improve large national or area meetings
Using the M&ES attendee management tool (cvent) help internal clients and M&ES planners build and manage their registration sites
Work directly with external vendors to identify issues of concern and recommend improvements to the system
Communicate with meeting managers and coordinators about the functionalities of cvent tool in order to capture information on registration site build
Drafting the initial framework based on the request from the event managers.
Initiating and setting up the pre-requisites from the event perspective.
Preparing and managing the various communications like Invitations Reminders Confirmations Survey Broadcast etc.
Managing the end-to-end registration process.
Various type of reports generation as per client requirements
Managing post event communications like thanking the delegates conducting the survey etc.
Creating reports based on the feedback survey
Managing the mailbox - Answering queries pertaining to registration site reporting etc
Set up reporting requirements and convey what is in scope and out of scope
Liaise with Cvent team (external) to get queries clarified
Capture Meetings & Events related data to Cvent tool
Update manual trackers and tools as per the requirements set by supervisor
Knowledge and Skills Requirements:
(Describe the knowledge or skills needed to perform this job; these may be technical managerial or behavioral in nature and can be divided by Mandatory and Optional / being considered as an asset)
Excellent spoken and written communication skills in English
Excellent interpersonal and organizational skills
Ability to work effectively with clients management and staff members
Experience with online attendee management programs HTML JavaScript and database management
Experience or knowledge on Mobile App technologies
Experience or knowledge in Flourish
Ample experience in usage of Microsoft Office applications (Mostly MS Excel and MS Outlook)
Ability to manage multiple projects simultaneously and work under stress
Self-starter who takes initiative and can work with minimal supervision
Ability to gain the confidence and cooperation of stakeholders
Works well in a team environment and within a virtual team
Flexible to travel for onsite support and project team meetings (when needed)
Proven record of superior customer service behavior
Ability and willingness to work in a multicultural and diverse environment and flex style as appropriate
Designing and creativity abilities
Respond well to deadlines and work outside of normal hours when required

Job Requirements:

Education:
Any graduate or above preferably technical

Experience:
2-4 years of experience in a large multi-national corporation preferably in Customer Service or Technical Support
Experience working in a team environment interacting with multi-national customers
Must have good experience on MS Outlook and online tools
Experience in website building using template is an added advantage but not mandatory
Experience in cvent tool would be an added advantage but not mandatory
Experience in Mobile App builds would be an added advantage but not mandatory
Experience in meetings and events is an added advantage but not mandatory

Certification Requirements:

Mobile App technology (not mandatory)
HTML/HTML5 (not mandatory)
CSS (not mandatory)
Microsoft and AI tools knowledge

Other Requirements:
This role is based out of Manila Philippines
Willingness to work in shifts (rotational)
Occasional travel (domestic/international) on a need basis

Note:
This job description is intended as a guide to reflect the principal functions of the job. However it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further the job description is subject to change at the discretion of management.

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