Customer Service Associate

Overview/Function: The Customer Care Center (Customer Service) Associate is an extension of Atlantic Bottling Companys sales team responsible for day-to-day customer service inside sales and tele-sales activities. The Associate positively reflects the Companys brand image and builds a favorable rapport with customers to achieve customer satisfaction.

Major Responsibilities:

• Promote revenue growth by providing exceptional levels of customer satisfaction through a variety of customer and sales promotion activities.
• Ensure professional contact with customers which upholds Atlantic Bottlings brand image.
• Meet individual performance and department goals and metrics.
• Follow standard operating procedures (SOPs) for department.
• Conduct telephone sales activities to supplement the companys sales activities.
• Receive calls and/or emails from customers; conduct resolution on orders or complaints.
• Accurately enter detailed customer information and orders into enterprise software.
• Conduct tele-sales activities to current and inactive accounts.
• Conduct follow-up with customer to ensure service satisfaction.
• Build rapport and favorable relationships with customers.
• Other duties as required.

Experience & Qualifications:

• High School diploma/GED with 1 year of prior experience in a call-center/customer service environment. Previous sales or retail sales experience desired.
• Excellent verbal and written communication skills.
• Customer-focused and an excellent team-player.
• Ability to effectively resolve customer issues while dealing with stressful situations.
• Detail-oriented with a high degree of accuracy.
• Excellent time-management skills.
• Flexible with the ability to adapt to varying situations and to adjust priorities.
• Results-driven and able to multi-task.
• Ability to read write and sit for extended periods of time.
• Good computer skills (MS Office).
• Bilingual skills (Spanish) is desired but not required.
• Consistent regular attendance is an essential job function.

Additional:

• While performing the duties of this job the Associate is regularly required to talk and hear. This is largely a sedentary role; however some filing is required. This requires the ability to lift files open filing cabinets and bend as needed. The ability to climb stairs is also needed.
• Work hours will mostly be Monday-Friday role (8:00 am 5:00 pm) however some evening and weekend work may be required.

Note: No posting can contain a fully comprehensive listing of activities duties or responsibilities that are required in this role. Atlantic Coca-Cola Bottling Company offers a dynamic ever-changing environment requiring flexibility and a willing team-based attitude. Some duties responsibilities and activities may change at any time with or without notice.

To ensure the safety of our employees our customers and our products Atlantic Coca-Cola Bottling Company offers a drug-free workplace. Employees are subject to pre-employment/post-offer drug and random drug testing

EOE