Golf Reservations Agent Marine & Lawn Hotels & Resorts
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Job Location:
East Lothian - UK
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
There has never been a better or more exciting time to join Schulte European Group and be a part of the Marine and Lawn Hotels and Resorts portfolio. Do you enjoy being a part of a great team And creating empathic guest experiences If you do wed love to meet you.
We are looking for a Golf Reservations Agent to join a team of distinguished hospitality enthusiasts. The role will be responsible for delivering exceptional quality and standards across all reservations processes and exceeding guest expectations for the Marine and Lawn portfolio of hotels.
This role can be offered either as remote or hybrid (if you are located near one of our hotels).
What will I be doing
- Answering incoming telephone calls for Golf Reservation enquiries for the Marine and Lawn portfolio in a timely manner.
- Managing Email enquiries and follow ups for reservations across all hotels.
- Undertaking arrivals checks to ensure guest details are captured accurately to ensure the operations can deliver exceptional guest service.
- Following up on Golf Reservations traces and dealing with guest requests
- Entering and managing rooming lists
- Following up with GTO agents to obtain rooming lists and billing instructions.
- Follow up with guests and clients to ensure any queries are dealt with accordingly.
- Following on No Show charges and making charges accordingly.
- Being fully knowledgeable about all hotels in the Marine and Lawn Brand.
- Being fully knowledgeable and accurate in the operation functionality and standards required in using the designated Systems.
- Maintaining accurate filing systems for all correspondence within the department and ensure all filing is completed daily.
- Responsible for actioning all aspects of the golf reservations for Marine and Lawn.
- Responsible for ensuring required service levels for GTO are met.
- Ensure that golf group information is handed over each property to ensure golfers experience at the hotel is best in class.
- Ensure that guest history is updated and acted upon accordingly to ensure.
- Cooperate and coordinate teamwork with other departments.
What are we looking for
- Positive attitude and someone who makes our guests smile.
- Genuinely friendly and caring.
- Enjoys working as part of a team.
- Good communication and immaculate presentation
- Expert level attention to detail
- Proficient in IT
- High resilience and adaptability
- Hotel or Customer facing experience advantageous.
- Previous experience of Opera/ HMS would be beneficial however not essential.
The Perks
- Enrolment in pension from Day 1 for all eligible team members
- Access to everyday discounts from high street retailers
- Discounted hotel room rates for you and your family (T&Cs apply)
- Refer a Friend Scheme just by putting a good word in for a friend you could earn some extra cash
- Access to participating in healthcare plans and insurance plans just in case
- Monthly published schedules
Equal Opportunities
We are committed to recruitment practices that do not discriminate against any job applicant because of age disability gender reassignment race religion or belief sex sexual orientation marriage and civil partnership and pregnancy and maternity. We value diverse cultures ideas and people as part of our core DNA.
Right to Work
In line with the Asylum and Immigration Act 1996 we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
About us
Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the worlds most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here we invite locals neighbours and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service storytelling and adventure. For more information visit .
Required Experience:
Unclear Seniority
Key Skills
- Low Voltage
- Mechanic Experience
- caterpillar
- Electrical Experience
- Diesel Engine Repair
- Rigging
- Mechanical Knowledge
- Automotive Diagnostics
- Automotive Repair
- Service Technician Experience
- Heavy Lifting
- Troubleshooting
About Company
With enviable views of the Firth of Forth and Bass Rock, Marine North Berwick rises from the East Lothian landscape to offer guests a quietly elegant escape.
