Administrative Relationship Manager, Supervising Associate
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Job Location:
Chicago, IL - USA
Monthly Salary:
$ 80000 - 141700
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Location: Chicago Akron Alpharetta Atlanta Baton Rogue Birmingham Buffalo Charleston Chattanooga Cincinnati Cleveland Des Moines Detroit Grand Rapids Grandview Heights Greenville Honolulu Huntsville Indianapolis Jackson Jacksonville Kansas City Las Vegas Louisville Memphis Milwaukee Minneapolis Nashville New Orleans Oklahoma City Orlando Phoenix Pittsburgh Portland Raleigh Richmond Rochester Rogers Salt Lake City San Juan St. Louis Tallahassee Tampa Toledo Troy Tucson Tulsa Wichita Austin Baltimore Boca Raton Chicago Dallas Denver Fort Worth Hartford Houston Manayunk Miami Philadelphia Sacramento San Antonio Charlotte
At EY were all in to shape your future with confidence.
Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Administrative Relationship Manager Position Supervising Associate
The opportunity
The Relationship Manager Supervising Associate will be responsible for developing and maintaining long-term relationships with Partners Principals Managing Directors and Directors (PPMDDs) understanding their needs and ensuring their satisfaction with our scope of services. The Administrative Relationship Manager will have excellent communication skills a strategic mindset and the ability to work collaboratively with various stakeholders to achieve business goals. The position will monitor business relationships and operational performance in accordance with established administrative services parameters. This position will manage customer relationships and work collaboratively with nearshore management to achieve optimal administrative support.
Your key Responsibilities:
- Build and maintain strong relationships with 450 plus PPMDDs to develop a thorough understanding of their administrative support needs.
- Maintain a professional relationship with the local management to foster trust collaboration and a partnership mentality.
- Act as the main point of contact with PPMDDs.
- Identify track and proactively address potential quality issues or exposures to risk.
- Assist with challenging or out of scope PPMDDs requests or issue escalations as needed.
- Develop and implement strategies to improve administrative processes and enhance efficiency across the organization.
- Maintain a comprehensive understanding of company policies and procedures to ensure compliance in all administrative interactions.
- Resolve administrative issues and conflicts in a timely and professional manner.
- Assist in the planning and execution of projects and initiatives that require administrative support.
- Conduct PPMDD outreach to obtain feedback on administrative support experience.
- Maintain open lines of communication for feedback updates and problem-solving. This includes establishing daily check-ins and being available to address any concerns.
- Working with near-shore and onshore management to identify opportunities for improving service delivery efficiency and innovation.
- Creates a knowledge transfer culture within the team.
Skills and attributes for success
- Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods techniques and evaluation criteria for obtaining results.
- Proven work experience as an Administrative Relationship Manager Administrative Manager Client Relationship Manager Stakeholder Manager or relevant role.
- Demonstrable ability to communicate present and influence key stakeholders at all levels of an organization.
- Experience delivering client-focused solutions to customer needs.
- Excellent listening negotiation problem solving and presentation abilities.
- Strong verbal and written communication skills.
- Attention to detail and strong organizational skills are essential.
- Project management experience.
- Ability to manage multiple tasks in a fast-paced environment.
To qualify for the role you must have
- Bachelors degree in related discipline or equivalent work experience
- 6-8 years relevant experience
- 3 years managing people
- Experience with MS Office (particularly MS Excel) dashboards and ability to use reporting metrics as a method of storytelling through the data
Note: This job description is intended to provide a general overview of the responsibilities and qualifications for this position and is not all-inclusive. The duties and responsibilities may change without notice.
What we offer you
At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learnmore.
- We offer a comprehensive compensation and benefits package where youll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $66700 to $113300. The base salary range for New York City Metro Area Washington State and California (excluding Sacramento) is $80000 to $141700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education experience knowledge skills and addition our Total Rewards package includes medical and dental coverage pension and 401(k) plans and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external client serving roles to work together in person 40-60% of the time over the course of an engagement project or year.
- Under our flexible vacation policy youll decide how much vacation time you need based on your own personal circumstances. Youll also be granted time off for designated EY Paid Holidays Winter/Summer breaks Personal/Family Care and other leaves of absence when needed to support your physical financial and emotional well-being.
Are you ready to shape your future with confidence Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY Building a better working world
EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.
Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race color religion age sex sexual orientation gender identity/expression pregnancy genetic informationnational origin protected veteran status disability status or any other legally protected basis including arrest and conviction records in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process please call 1-800-EY-HELP3 select Option 2 for candidate related inquiries then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EYs Talent Shared Services Team (TSS) or email the TSS at .
Required Experience:
Manager
Key Skills
- Close Protection
- Accounting
- IT Service Desk
- Administration Support
About Company
EY proporciona servicios de Consultoría, Auditoría y finanzas, Impuestos y Estrategia y transacciones que ayudan a resolver los retos más difíciles de nuestros clientes y a construir un mejor mundo de negocios para todos.
