Shift Leader

Austintown, OH - USA

Hourly Salary: $ 14 - 16

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title - Shift Leader

Job Summary:

Do you always have a smile on your face Do you look for ways to make someones day better If you are looking for a purpose-driven career and not just a job a place where you can come to work with other high-energy friendly customer-focused people consider joining the Tommys Express Car Wash Team!

TheShift Lead is a key resource and part of a small management team responsible for daily site operations and to ensure employee and member satisfaction enforcing company standards and achieving desired financial results. This position reports to the general manager and requires work to be performed in person at the assigned location.

Responsibilities and Duties:

Essential Duties:

Oversee all aspects of the site.
Maintain a welcoming atmosphere for all members prospective members and guests and ensure staff follows superior customer service guidelines.
Maintain unit grounds and car wash.
Must have an open availability and work 40-45 hours per week.
Must be proficient in all opening and closing tasks.
Update checklist inventory and reports as needed.
Communicate good news bad news breakdowns etc. with the general manager and assistant manager.
Implement and enforce policies procedures and the employee handbook to all team members.
Enforce cleaning and hourly inspections to be enforced by management.
Car wash management.
Enforce completion of checklists.
Perform and enforce hourly inspection and follow-up on issues.
Drive for Top Level KPIs within the franchise community.
Be an Ambassador for our Unlimited Club.
Hold site to Franchise Standard of Operations Guide.
Oversee wash cleaning and bring attention to any required maintenance enforcing completion of the Wash Cleaning List.
Ensure every team member is using proper dialog.
Team Member Relations:
Managing a team and developing relationships.
Following checklists.
Providing team accountability.
Protects member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.
Any additional tasks that pertain to benefiting the company and taking care of the guests

Training Responsibilities:

Train new team members and franchisees on all team member positions utilizing Tommys U training tools and systems and verifying completion of all assigned training.
Ensure team members and franchisees are knowledgeable on situational awareness and safety procedures.
Develop Future Leaders Assistant Site Leader and franchisees on the following items:
- How to run a shift.
- How to make a schedule.
- How to handle a warranty request report.
- How to handle issues with team members and complete proper documentation.
- How to complete and manage the hourly position board.

Essential Physical Functions:

This job operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am - 9:00pm. This role routinely operates in all areas of the car wash facility including both indoor and outdoor work. The job works 5 to 7 days per week on site and works 32-40 hours per week. The physical demands described here are representative of those that must be met by any Tommys employee to successfully perform the essential functions of this job.

Able to work in a fast-paced environment with urgency.
Able to move about inside the office to access file cabinets and office machinery etc.
Able to effectively communicate (both orally and in writing) detect converse with discern convey express oneself and exchange information.
Able to move equipment weighing up to 30 pounds.
Able to work and commute in all weather conditions.
Able to walk bend twist turn stoop climb steps reach with hands use hands to fingers.
Continual standing moving and walking for several consecutive hours during shift which comprises 80% of daily duties. Remain stationary for approximately 20% of daily duties.
Available to be on-call for emergencies.
Continual talking in person or on the phone during shift.

Qualifications and Skills:

2-6 months team member experience.
Proven experience in a successful customer service role.
Exceptional verbal and communication skills.
Strong problem solving and multitasking skills.
High School Diploma or GED; Associates Degree or equivalent experience preferred.
Must be 18 year of ageor older.
Must be able to successfully pass a drug test.
Successful completion of Tommys University training program.
Basic computer proficiency including but not limited to point of sale system and Google Workplace applications such as Google Office and email.
Hard working enthusiastic and energetic!
Experience working as a Shift Lead or Team at Tommys Car Wash Express is preferred.

Salary and Benefits (Full Time):

Competitive pay $14.50 - $16.50 / hour with potential advancement.
Benefits:
- 401K program with excellent company match. (Must be 21 or older to qualify)
- Generous paid time off PMLA and short-term disability.
- Perfect attendance bonuses paid out each paycheck.
- Health vision dental and life insurance benefits.
- Flexible pay options (On-demand pay and mobile Earned Wage Access).
- Free Tommys Express Car Wash membership.
- $0.50 raise after 120 days of employment and must be in good standing

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity pregnancy national origin disability status age genetic information protected veteran status height weight marital status or any other characteristic protected by law.

Red Mountain Management Services LLC is committed to the full inclusion of all qualified individuals. As part of this commitment Red Mountain Management Services LLC will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Human Resources at

Company Overview:

Tommys Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning Tommys Express car washes deliver a cutting-edge car wash experience unlike anything youve encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor wide open car wash bay for natural lighting advanced presoak and sealer services and free high-power self-serve vacuums on site.

Join our highly successful team at Tommys Express Car Wash! If youre great with guestservice confident with technology enjoy working in a fast-paced but supportive team environmentyoull love Tommys Express!

We are a drug-free company!Must be able to fulfill essential job function in a consistent state of alertness and safe manner. (Must be minimum of 16 years of age)

Tommys Express commits to the pursuit of excellence in car washing and eagerly cultivates innovation positive work experiences and personal responsibility. At Tommys Express WE OWN IT!

W Wash Quality
E Exceptional Guest Service
O Outstanding Team Members
W Winning Attitudes
N Never Ending Pursuit of Excellence
I Immediate Call to Action
T Training

WE OWN IT when each and every car wash guest is acknowledged with eye contact a smile and a greeting.
WE OWN IT when team members go out of their way to maintain the facilitys appearance even on hot busy days.
WE OWN IT when managers actively solicit feedback from their team members valuing their input and helping when needed.
WE OWN IT when technicians go above and beyond to ensure their equipment is safe and efficient delivering a quality result for every vehicle.
WE OWN IT when each and every guest is treated with appreciation and respect regardless of background attitude or demeanor.

Job Title - Shift LeaderJob Summary:Do you always have a smile on your face Do you look for ways to make someones day better If you are looking for a purpose-driven career and not just a job a place where you can come to work with other high-energy friendly customer-focused people consider joining t...

Responsibilities and Duties:

Essential Duties:

Oversee all aspects of the site.
Maintain a welcoming atmosphere for all members prospective members and guests and ensure staff follows superior customer service guidelines.
Maintain unit grounds and car wash.
Must have an open availability and work 40-45 hours per week.
Must be proficient in all opening and closing tasks.
Update checklist inventory and reports as needed.
Communicate good news bad news breakdowns etc. with the general manager and assistant manager.
Implement and enforce policies procedures and the employee handbook to all team members.
Enforce cleaning and hourly inspections to be enforced by management.
Car wash management.
Enforce completion of checklists.
Perform and enforce hourly inspection and follow-up on issues.
Drive for Top Level KPIs within the franchise community.
Be an Ambassador for our Unlimited Club.
Hold site to Franchise Standard of Operations Guide.
Oversee wash cleaning and bring attention to any required maintenance enforcing completion of the Wash Cleaning List.
Ensure every team member is using proper dialog.
Team Member Relations:
Managing a team and developing relationships.
Following checklists.
Providing team accountability.
Protects member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.
Any additional tasks that pertain to benefiting the company and taking care of the guests

Training Responsibilities:

Train new team members and franchisees on all team member positions utilizing Tommys U training tools and systems and verifying completion of all assigned training.
Ensure team members and franchisees are knowledgeable on situational awareness and safety procedures.
Develop Future Leaders Assistant Site Leader and franchisees on the following items:
- How to run a shift.
- How to make a schedule.
- How to handle a warranty request report.
- How to handle issues with team members and complete proper documentation.
- How to complete and manage the hourly position board.

Able to work in a fast-paced environment with urgency.
Able to move about inside the office to access file cabinets and office machinery etc.
Able to effectively communicate (both orally and in writing) detect converse with discern convey express oneself and exchange information.
Able to move equipment weighing up to 30 pounds.
Able to work and commute in all weather conditions.
Able to walk bend twist turn stoop climb steps reach with hands use hands to fingers.
Continual standing moving and walking for several consecutive hours during shift which comprises 80% of daily duties. Remain stationary for approximately 20% of daily duties.
Available to be on-call for emergencies.
Continual talking in person or on the phone during shift.

Qualifications and Skills:

2-6 months team member experience.
Proven experience in a successful customer service role.
Exceptional verbal and communication skills.
Strong problem solving and multitasking skills.
High School Diploma or GED; Associates Degree or equivalent experience preferred.
Must be 18 year of ageor older.
Must be able to successfully pass a drug test.
Successful completion of Tommys University training program.
Basic computer proficiency including but not limited to point of sale system and Google Workplace applications such as Google Office and email.
Hard working enthusiastic and energetic!
Experience working as a Shift Lead or Team at Tommys Car Wash Express is preferred.

Salary and Benefits (Full Time):

Competitive pay $14.50 - $16.50 / hour with potential advancement.
Benefits:
- 401K program with excellent company match. (Must be 21 or older to qualify)
- Generous paid time off PMLA and short-term disability.
- Perfect attendance bonuses paid out each paycheck.
- Health vision dental and life insurance benefits.
- Flexible pay options (On-demand pay and mobile Earned Wage Access).
- Free Tommys Express Car Wash membership.
- $0.50 raise after 120 days of employment and must be in good standing

WE OWN IT when each and every car wash guest is acknowledged with eye contact a smile and a greeting.
WE OWN IT when team members go out of their way to maintain the facilitys appearance even on hot busy days.
WE OWN IT when managers actively solicit feedback from their team members valuing their input and helping when needed.
WE OWN IT when technicians go above and beyond to ensure their equipment is safe and efficient delivering a quality result for every vehicle.
WE OWN IT when each and every guest is treated with appreciation and respect regardless of background attitude or demeanor.