Director, Strategy Workforce and Demand Planning
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Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Optus is an Australian telecommunications company delivering more than 11 million services to our customers every day across mobile broadband and digital solutions.
Were looking for a strategic workforce leader to shape how Optus plans forecasts and deploys talent across Retail Telesales Contact Centres Messaging and TEX. Overseeing a global workforce of more than 5000 people youll optimise how we balance customer demand cost efficiency and operational performance.
In this role youll own the endtoend workforce planning strategy from longterm forecasting to realtime management. Youll drive labour optimisation uplift planning capability and influence decisions that directly impact sales service and customer experience. Working closely with senior leaders youll use data modelling and scenario planning to guide business priorities and future workforce investments.
What Youll Do
- Lead enterprise workforce planning across onshore and offshore operations including forecasting scheduling rostering and realtime management.
- Develop longterm workforce strategies scenario modelling and labour optimisation plans aligned to business priorities.
- Oversee annual labour budgeting and workforcerelated OPEX to ensure accuracy compliance and efficiency.
- Identify opportunities to lift productivity reduce costtoserve and enhance employee experience.
- Partner with leaders across RetailCo Telesales TEX and Care to embed workforce insights into decisionmaking.
- Lead workforce transformation initiatives and implement multisite Workforce Management systems.
- Build and mentor a highperforming planning team that drives collaboration and continuous improvement.
- Deliver clear reporting analytics and recommendations that influence businesswide outcomes.
What makes you perfect
- 10 years experience in workforce planning operations sales or general management in a large complex multisite environment.
- Proven success leading largescale workforce or operational transformation programs.
- Deep expertise in workforce planning systems forecasting models and labour optimisation.
- Strong commercial acumen with experience managing substantial labour budgets (OPEX CAPEX).
- Skilled at building trusted relationships with executives and influencing outcomes across diverse stakeholder groups.
- Highly analytical with the ability to translate insights into strategic recommendations.
- Experienced leader with a passion for developing teams and uplifting capability.
- Knowledge of industrial instruments workforce legislation and best practice labour planning.
- Telecom contact centre or retail experience is essential.
Whats in it for you
- Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
- Flexible working arrangements with opportunities to work three days in the office two days remote orhome.
- Competitive leave policies including additional Connected days to focus on culture family health community or whatevers important to you.
- We support growing families with inclusive carer-neutral paid Parental Leave of up to 16 weeks.
- Direct your own development and build future-ready skills with Optus Us industry-focused micro-credentials developed with La Trobe and Macquarie Universities.
- Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect Elevate Women Disability Network and Express Yourself (LGBTQIA).
- Put your wellbeing first with free access to counselling and support services 24/7 in-person by phone SMS or video.
At Optus we are strengthened by others and that means valuing diversity and saying yes to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers including individuals from diverse gender cultural and linguistic backgrounds individuals with a disability individuals identifying as being part of the LGBTQIA community individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process please call. Were here to help. When you contact us please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity Inclusion & Belonging at Optus please visit Experience:
Director
Key Skills
- Business Development
- Marketing
- Pricing
- Analysis Skills
- Research Experience
- Project Management
- Research & Development
- Strategic Planning
- Financial Modeling
- Leadership Experience
- Management Consulting
- Analytics
About Company
The Singtel Group, Asia's leading communications group provides a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions.
