Product Support Engineer (NAM)
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Job Location:
Conshohocken, PA - USA
Yearly Salary:
$ 103520 - 129400
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Boomi and What Makes Us Special
Are you ready to work at a fast-growing company where you can make a difference Boomi aims to make the world a better place by connecting everyone to everything anywhere. Our award-winning intelligent integration and automation platform helps organizations power the future of business. At Boomi youll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems make a real impact and want to be part of building something big. If this sounds like a good fit for you check out or visit ourBoomi Careers page to learn more.
How youll make an impact:
As a Boomi Product Support Engineer you are a Boomi ambassador providing our customers with excellent support empowering their success and optimizing their Boomi platform. As an enthusiastic troubleshooter you excel at uncovering root causes and providing precise timely technical solutions to address challenges encompassing the entire Boomi solution. Your expertise ensures that issues are resolved efficiently making a significant impact on our success. You are Boomi!
What youll do:
Provide exceptional engagement for our customers initial contact with the Global Customer Support team
Engage with customers through virtual meetings chat and email to manage their expectations set priorities and resolve technical issues related to our products including configuration and networking
Acknowledge customers concerns empathize and analyze the information theyve provided ask questions that refine your initial analysis own cases from start to finish
Utilize technical knowledge to ensure timely accurate solutions and determine when deeper technical investigation and collaboration are necessary
Collaborate with Product and Engineering teams providing customer feedback to help identify new features and functions.
The experience you bring:
3-4 years work experience with 1-2 years customer-facing experience
Ability to explain technical details to both technical and non-technical audiences
Knowledge of programming and scripting languages such as Java React Groovy JavaScript
Knowledge of Windows and Linux OS
Knowledge of cloud-based software applications (including installation administration and troubleshooting)
Able to show patience empathy and compassion for customers and colleagues
Passion for problem-solving continuous learning and staying up to date on new technology and trends
Bonus points if you have:
Boomi platform certifications and/or knowledge
Kubernetes and Docker knowledge
ELT/ETL knowledge
Ability to analyze error logs for Java programs Windows OS Linux OS
Ability to read write and interpret multiple programming and scripting languages such as Java React Groovy JavaScript
Advanced knowledge of performance-tuning techniques and tools
Amazon Web Services (AWS) Microsoft Azure and/or Google Cloud Platform (GCP)
Understanding of database administration
Understanding of network fundamentals including network trace analysis
API design and development experience
Thorough understanding of how data is transmitted securely across the network
NetSuite Salesforce Hadoop Linux system administration
Knowledge of Postman and OAuth 2.0
IT Consultant or Software Developer experience
Location
US Remote - East Coast preferred (Hours 8a-5pET)
Compensation and Benefits
Boomi is committed to fair and equitable compensation practices. Base compensation for this position in our corporate headquartersranges from $103520 - $129400 annually applicable bonus.. This position is remote-friendly and as such final compensation will be determined by various factors including the candidates knowledge skills experience and geographic location. An overview of our benefits can be foundhere.
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true authentic self. Our team members are our most valuable resources and we look for and encourage diversity in backgrounds thoughts life experiences knowledge and capabilities.
All employment decisions are based on business needs job requirements and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process please submit a request to. This inbox is strictly for accommodations please do not send resumes or general inquiries.
Required Experience:
IC
Key Skills
- Document Controlling
- Cost Accounting
- Business Administration
- Database
- Art
About Company
Boomi iPaaS solutions help you power the future of your business with intelligent integration and automation. Connect everything, everywhere, with Boomi.
