Senior Patient Relations Specialist
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Job Location:
Sioux Falls, SD - USA
Monthly Salary:
$ 27 - 44
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. Were proud to offer many development and advancement opportunities to our nearly 50000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Work Shift:
8 Hours - Day Shifts (United States of America)Scheduled Weekly Hours:
40Salary Range: $27.50 - $44.00Union Position:
NoDepartment Details
Summary
Responsible for providing management support for the patient relations program for Sanford Health. This includes representing the department in educational activities and enterprise activities. Actively represents Patient Relations role as needed on meetings and delegated committees. Provides mentorship and leadership to new team members and participates in growth and development of Patient Relations team.Job Description
Provides education to staff and patients on issues related to patient relations. Responsible for serving as the main point of contact for patients and families when care or outcomes do not meet expectations. Functions as a resource and professional liaison with internal departments promote the primary goal of optimal care to patient. Ability to work with growth and development needs of unique client populations. Demonstrates independence assertiveness and critical thinking when working with patients families and co-workers. The specialist has the ability to document clearly the ability to solve problems and is self-motivated. Works independently with self-direction. Ability to establish priorities have strong flexibility and organizational skills. Identifying and resolving patient and family member concerns and problems regarding services and staff. Maintaining cooperative working relationships with other departments in order to respond quickly to patient concerns. Assists and actively involved in patient grievance plans. As requested take escalated calls from patients asking to speak with a Patient Relations supervisor. Run reports for TJC or DOH visits and for CMO reviews. Assisting with interpretation of policies and procedures for patients families and visitors and review/update as needed. Participate in annual Patient Relations staff reviews. Participate in new staff hires and orientation.Qualifications
Bachelors degree in social work business nursing psychology or other applicable science required. Masters degree preferred.Minimum of three years of Patient Relations Specialist experience.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application please call 1- or send an email to
Required Experience:
Senior IC
Key Skills
- Customer Service
- CFA
- Ethernet
- Fiber
- Anesthesia
About Company
Marshfield Clinic is a health care system with over 50 locations in northern, central, and western Wisconsin. Marshfield Clinic Don't just live. Shine.
