$25-27/hour based on experience.

Administrative & Intake Specialist (Home Health) InOffice FullTime M-F

Connected Home Health A Pennant Group Agency

If youre looking for a role where your communication skills reliability and peoplefirst mindset truly matter this may be the perfect fit. We are a small established home health agencyand part of the Pennant Group a leadershipfocused organization that invests deeply in developing its people.

This is more than an intake or frontdesk job. Its a chance to become the welcoming face of our agency support patients and families at pivotal moments and grow into broader responsibilities within a medical setting.

Why This Role Matters

Intake is where care begins. Every referral represents a patient and family trusting us during a vulnerable time. Your ability to communicate clearly stay organized and coordinate details directly impacts access to care and the experience our patients receive.

Youll be supported by a small collaborative team that values professionalism kindness and shared success. Many of our leaders started in roles just like this oneso if youre curious motivated and eager to grow youll find real opportunity here.

Who Thrives Here

This role is ideal for someone who:

• Communicates clearly kindly and professionally
• Enjoys being a steady reliable presence in the office
• Learns quickly and asks questions when unsure
• Likes structure checklists and helping people
• Is comfortable juggling details while staying calm under pressure
• Wants to grow into new responsibilities over time
• Values teamwork followthrough and a positive work environment

No prior medical experience is requiredwe will train the right person.

What Youll Do

Youll serve as both a frontdesk presence and a key part of our intake team. Your responsibilities will include:

Customer Service & Front Desk

• Answer phones greet visitors and serve as a friendly first point of contact
• Communicate with patients families referral sources and internal staff
• Retrieve and triage mail faxes and messages
• Maintain a professional welcoming office environment

Intake & Referral Coordination

• Receive and process home health referrals with accuracy and urgency
• Gather and verify patient information insurance details and service needs
• Coordinate with clinicians schedulers and community partners
• Support a smooth timely startofcare process for each patient

Administrative Support

• Assist with general office tasks and daily operational needs
• Learn multiple functions through crosstraining (scheduling insurance verification reception etc.)
• Maintain confidentiality and uphold compliance standards
• Support team communication and workflow

Well teach you the systems processes and software. What we cant teach is heart ownership and professionalismthose are the qualities were looking for.

What We Provide

• Structured training and clear expectations
• A supportive smallteam environment
• Opportunities for growth within a respected healthcare organization
• Mentorship and leadership development through the Pennant Group
• A role where reliability and communication are genuinely valued

Schedule & Pay

• Fulltime hourly position
• Inoffice during standard business hours
• Pay dependent on experience (training provided)

How to Apply

Please submit your resume and a brief note telling us:

• Why this type of role appeals to you
• How you stay organized and reliable at work

Short and simple is perfectly finewe value clarity over polish.

Screening Questions

1. Presence This is a fully inoffice position during standard business hours. Are you able and willing to be physically present every scheduled workday

2. Organization & FollowThrough How do you keep track of tasks and stay organized during a typical workday (24 sentences)

3. Feedback & Learning When youre learning a new job and receive feedback or corrections how do you typically respond

JOB REQUIREMENTS (Education Experience Knowledge Skills & Abilities)

2-5 years of Home Health or Hospice experience preferred.

Strong written and oral communication skills in person and over the phone.

Excellent customer service skills Able to deal tactfully with patients family members community partners and payors.

Strong team skills

Flexibleresponds well to changing priorities and conditions

Demonstrates autonomy organization assertiveness flexibility and cooperation in performing job responsibilities.