Relief House Manager

Nottingham - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Join McCarthy Stone as a Relief House Manager Make a Difference Every Day!

Are you passionate about delivering outstanding customer service Do you thrive in dynamic environments where multitasking and problem-solving are key If you enjoy organising social events and helping others we have the perfect opportunity for you!

McCarthy Stone is seeking a Relief House Manager to join our dedicated team covering ad hoc shifts at our beautiful estates in and around Bulcote Nottinghamshire. This role offers flexible hours to be agreed upon with the Operations Manager with an hourly rate of 14.50 Plus youll receive mileage reimbursement for your travel!

Why Work with Us
At McCarthy Stone we offer a range of fantastic benefits including:

Group personal pension
Life assurance
Medical screening
Comprehensive induction and training
Excellent career progression opportunities
The chance to work in stunning surroundings

About the Role
As a Relief House Manager you will play a vital role in maintaining the high-quality service our residents expect. Your responsibilities will include:

Welcoming new homeowners and helping them settle in
Providing a friendly front-of-house service and assisting visitors
Offering support guidance and communication between homeowners families and service partners
Managing the estate ensuring it is safe secure and well-maintained
Responding to emergencies with professionalism
Facilitating social interactions and helping homeowners enjoy their retirement

Who You Are
The ideal candidate will have:

Excellent communication skills and a can-do attitude
Extensive experience in a customer service role
A professional approach with high standards
Flexibility and reliability for out-of-hours calls
Resilience and effective problem-solving skills
Basic health and safety awareness (preferred)
Good computer literacy including Microsoft Word and Outlook
First aid qualifications (preferred)

Why McCarthy Stone
Recognised as a great place to work this role is not just a jobits a chance to make a positive impact on the lives of older people. If this sounds like the perfect role for you apply today! We review applications as they come in and may fill the position before the closing date.

At McCarthy Stone we celebrate diversity and welcome applications from all backgrounds.

#LI-GM1

About Us

As the UKs leading developer and manager of retirement communities we provide high quality homes to exacting specifications. As of January 2025 McCarthy Stone operates over 545 developments across the UK for more than 24200 people.

We believe in championing the role wellbeing and happiness of older people in society. We help our customers have a better later life so they feel more connected recognised and valued than late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!

Our Customers

The Benefits

24 days annual leave

Pension
plan

Life
assurance

Employee assistance helpline

Health
screening

Eyecare voucher scheme

Long service award

Testimonials

I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. Its a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team.
Linda Diamond House Manager

Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks its all about our great people and how welcome they make you feel even if it was through a screen!
Andrea Waldron - Senior HR Business Partner

From my first week I felt like part of the team everyone is helpful and pro-active which is crucial in a fast paced environment. Ive had the opportunity to work on some exciting projects its a very hands-on approach here with plenty of opportunity to be involved and play a part in delivering developments.
Emily Bishop - Principal Planning Associate

Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment watching them settle in and make friends and then watching them lead a happy and carefree retirement is very rewarding.
Caroline Craig-cordel Sales Consultant

I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier every day. And what we do is so important to our homeowners! In my marketing career before I couldnt dream about customers sharing their thoughts about my campaigns but here it happens all the time.
Stan Smolyar Head of Brand

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Required Experience:

Manager

Join McCarthy Stone as a Relief House Manager Make a Difference Every Day!Are you passionate about delivering outstanding customer service Do you thrive in dynamic environments where multitasking and problem-solving are key If you enjoy organising social events and helping others we have the perfec...