IT Support Specialist

Hammond School seeks a qualified and professional IT Support Specialist. This full-time exempt position is responsible for ensuring proper operation of the Schools IT and AV equipment to support end users in achieving the Schools mission. A successful candidate will possess extensive IT knowledge and excellent communication skills.

Responsibilities

Acquisition & Deployment

• Configure and install all IT and AV equipment as requested and approved by the Director of IT and/or School Administration.
• Perform hands-on fixes at the desktop level including installing and upgrading software implementing file backups and configuring systems and applications.
• Assist faculty members with the integration of technology in the classroom.
• Help students with technology and device issues.
• Assist with adding new user accounts in Microsoft 365.
• Create and maintain forms in DiamondMind.
• Maintain streaming software and data archives of all streamed broadcasts.
• Assist with configuration of the VoIP phone network.
• Identify and learn appropriate software and hardware used and supported by the School.

Help Desk

• Field document and prioritize incoming help desk requests via telephone and work orders in a courteous manner.
• Escalate problems to the Director of IT when necessary.
• Build rapport and elicit detailed problem information from users.
• Record track and document the help desk request problem-solving process including all successful and unsuccessful decisions made as well as actions taken to achieve the final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Test fixes to ensure problems have been adequately resolved.
• Document resolutions evaluate outcomes and analyze trends to improve future performance.

Other Responsibilities

• Provide assistance in any area of need to support the mission of Hammond School.
• Perform other duties as assigned.

Formal Education & Certification

• College degree and/or 5 years of work experience in a related field.
• A certification is highly desired.

Knowledge & Experience

• Knowledge of basic computer hardware and software systems.
• Experience with desktop operating systems including Windows 10 iOS and macOS.
• Broad understanding of application support.
• Working knowledge of a range of diagnostic tools.
• Exceptional written and oral communication skills.
• Excellent interpersonal skills with a focus on rapport building listening and questioning.

Personal Attributes

• Proficient in conducting research into a wide range of computing issues.
• Ability to absorb and retain information quickly.
• Capable of presenting ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service skills.
• Experience working in a team-oriented collaborative environment.

Work Conditions

• Sitting and standing for extended periods.
• Ability to operate a computer keyboard mouse power tools and other equipment.
• Lifting and transporting moderately heavy objects such as computers and peripherals.
• Installation of equipment in classrooms and multi-purpose venues.
• After-hours work as needed.

Reporting

This position reports to the Director of Information Technology.

A completed application will include the following components

• Cover letter
• Resume
• List of three references

The completed application and other required documents should be submitted via the website and will be directed to David Pfaehler Director of Information Technology.

Hammond School is an Equal Opportunity Employer

Hammond School provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Required Experience:

IC