Operations Excellence Manager

About Zipline

Do you want to change the world Zipline is on a mission to transform the way goods move. Our aim is to solve the worlds most urgent and complex access challenges by building manufacturing and operating the first instant delivery and logistics system that serves all humans equally wherever they are. From powering Rwandas national blood delivery network and Ghanas COVID-19 vaccine distribution to providing on-demand home delivery for Walmart to enabling healthcare providers to bring care directly to U.S. homes we are transforming the way things move for businesses governments and consumers.

The technology is complex but the idea is simple: a teleportation service that delivers what you need when you need it. Through our technology including robotics and autonomy we are decarbonizing delivery decreasing road congestion and reducing fossil fuel consumption and air pollution while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us deliver on our promise to build a more equitable and resilient global supply chain.

About You and The Role

The Operations Excellence Manager plays a critical role in enhancing the efficiency quality and safety of Ziplines operations. Youll design and maintain the governance systems tools and infrastructure that drive consistent world-class performance across all operational sites empowering country teams to take full ownership of their quality and safety outcomes. This role requires strong systems thinking and a scalability mindset. You will evolve global standards documentation and training as Zipline grows strengthen audit and incident management processes and lead continuous improvement initiatives across the network. Reporting to the Country Head of Product youll work closely with Nest Leads Compliance Officers Zipline Academy and Engineering and Regulatory teams to raise operational standards while empowering country teams to execute locally.

What Youll Do

Quality & Safety Governance Systems

• Design maintain and evolve Ziplines global quality safety and compliance systems including playbooks manuals and tools to ensure consistent compliant and high-performing operations.
• Partner with internal stakeholders to establish and maintain governance structures documentation standards and oversight tools that enable nests to own execution.
• Define and track country-level quality and safety objectives KPIs and performance metrics in collaboration with leadership driving accountability and data-driven improvement.
• Develop and oversee audit frameworks and tools that enable nests to self-assess compliance while leading or supporting regulatory safety and customer audits incident investigations and root cause analyses.
• Collaborate closely with nest compliance teams to ensure consistent execution of global and regional standards.

Continuous Improvement Scalability & Documentation

• Partner with Country Heads of Product and Nest Leads to refine SOPs technical documentation and workflows for greater efficiency and scalability.
• Work with the Excellence & Insights team to design metrics dashboards and oversight tools that enable Zipline to monitor and improve quality at scale.
• Identify opportunities to automate standardize or streamline processes so that quality improves as the business grows without requiring more manual oversight.
  
  

Training & Capability Enablement

• Partner with Zipline Academy to develop and deliver scalable training programs on safety and quality compliance best practices that ensures ownership at the nest level.
• Drive adoption of new standards processes and tools through effective change management and coaching.
• Ensure knowledge transfer documentation and tools are designed for replicability across new sites and markets.

What Youll Bring

• 4 years of experience in operations excellence quality or safety systems within a regulated industry (aviation logistics healthcare or manufacturing).
• Experience leading continuous improvement or operational excellence programs.
• Proven ability to design systems tools or processes that improve quality and safety.
• Strong project management communication and stakeholder engagement skills.
• Highly proactive in identifying potential risks or gaps before they escalate and confident in flagging them to leadership with actionable solutions.
• Mission-driven adaptable and energized by solving complex operational challenges.
• Certifications in Lean Six Sigma Operational Excellence or ISO standards are a plus.

What Else You Need to Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race color ancestry national origin religion or religious creed mental or physical disability medical condition genetic information sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity gender expression age marital status military or veteran status citizenship or other characteristics protected by state federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit please apply!