Fire Emergency Services Success Expert

• As a Fire Emergency Services Success Expert here at Honeywell you will be instrumental in ensuring the success of our fire emergency services solutions. You will have the opportunity to work closely with customers to provide expert guidance and support ensuring that their fire safety systems are effectively implemented and maintained. Your expertise will be critical in driving customer satisfaction and enhancing the overall performance of our fire emergency services.

In this role you will work remotely in the US.

In this role you will impact the safety and security of our customers facilities by providing exceptional support and solutions that meet their fire safety needs. Your commitment to excellence will help ensure that our customers can rely on our systems for their safety and compliance requirements.

KEY RESPONSIBILITIES

Subject Matter Expertise & Product Guidance

• Serve as Honeywells internal expert on fire department operations dispatch center workflows CAD systems station alerting and fire station software ecosystems.
• Translate operational realities compliance requirements and NFPA standards into actionable product requirements.
• Advise product managers and engineers on workflow design data models API use cases and integration needs.
• Evaluate MVP features test early prototypes and provide structured feedback to accelerate product-market fit.
• Ensure all new offerings align with installation standards fire service protocols and regulatory expectations.

Compliance Standards & Operational Insight

• Interpret and communicate NFPA standards dispatch protocols and fire department operating procedures to crossfunctional teams.
• Identify unmet needs in compliance reporting incident management and dispatch workflows that Honeywells data and software can address.
• Support development of documentation training materials and compliancealigned messaging.

Sales & Business Development Enablement

• Partner with sales and BD teams to articulate the operational and compliance value of new data/API products.
• Join customer meetings as the subject matter expert to build credibility and accelerate deal cycles.
• Help define buyer personas decisionmaker roles and procurement pathways within fire departments and dispatch centers.
• Support outbound campaigns customer discovery and earlystage opportunity qualification.
• Contribute to building the sales process for new offerings including playbooks demo scripts and objection handling.

Market Intelligence & Ecosystem Engagement

• Conduct market research on fire/dispatch software trends competitive offerings and integration opportunities.
• Identify potential software and hardware partners that can leverage Honeywells data and APIs.
• Participate in partnership diligence including workflow evaluation technical feasibility and operational alignment.
• Build rapport with chiefs IT leaders dispatch supervisors and other key decision makers across the fire service ecosystem

Internal Leadership & Collaboration

• Act as a guiding voice for product vision and strategy related to fire and dispatch personas.
• Provide ongoing education to internal teams on fire service culture terminology workflows and constraints.
• Maintain structured tracking of customer insights feature requests and market signals

The annual base salary range for this position in California and New York (excluding most major metropolitan areas) Colorado Connecticut and Hawaii is $150000 - $170000. For Washington and most major metropolitan areas in New York & California the annual base salary range is $160000 - $187000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer including but not limited to the scope and responsibilities of the position the candidates work experience education and training key skills as well as market and business considerations.

The application period for the job is estimated to be 40 days from the job posting date; however this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: 02/17/2026

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary leading-edge work and developing solutions side-by-side with dedicated experts in their fields Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical Dental Vision and Life Insurance; Short-Term and Long-Term Disability; 401(k) match Flexible Spending Accounts Health Savings Accounts EAP and Educational Assistance; Parental Leave Paid Time Off (for vacation personal business sick time and parental leave) and 12 Paid Holidays. For more information visit: click here

YOU MUST HAVE

• A minimum of 6 years of transferable experience in sales engineering roles specifically in fire emergency services.

WE VALUE

• Handson experience with fire department or dispatch center software systems (CAD station alerting fire station management incident reporting etc.).
• Deep understanding of NFPA standards fire department operating procedures and compliance frameworks.
• Knowledge of installation standards and fire system integration environments.
• Demonstrated ability to navigate and influence the fire/EMS/dispatch ecosystem.
• Experience selling supporting or implementing software applications data products or APIs.
• Ability to translate technical concepts into operational and business value.
• Strong communication skillsverbal written and interpersonal.
• Analytical mindset with strong problemsolving capabilities.
• Experience working with customer IT teams on integrations data flows or system deployments.
• 8+ years of experience in sales engineering or related roles.
• Experience in project management and execution within fire safety contexts.
• Masters degree in Engineering or a related field.
• Prior experience in a fire department dispatch center or emergency communications environment.
• Familiarity with CLSS connected fire systems or IoTbased life safety platforms.
• Background in product support technical sales or solution engineering.
• Understanding of public safety funding models procurement cycles and grant processes.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy safety security air travel productivity and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency productivity sustainability and safety in high-growth businesses in broad-based attractive industrial end markets. Our products and solutions enable a safer more comfortable and more productive world enhancing the quality of life of people around the globe. . Learn more about Honeywell: click here

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products software solutions and technologies that enable building owners and occupants to ensure their facilities are safe energy efficient sustainable and productive. BA products and services include advanced software applications for building control and optimization; sensors switches control systems and instruments for energy management; access control; video surveillance; fire products; and installation maintenance and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18000 employees globally.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex religion or veteran status. Learn more about inclusion and diversity :click here