Error Resolution Specialist

Job Description: Error Resolution Specialist

Location: Phoenix AZ (Onsite first day remote thereafter)
Agency: Arizona Department of Revenue (AZDOR) Processing Division
Position Type: Staff Augmentation
Hours: 40 hours/week (Day Shift 7:00 AM 5:00 PM)
Projected Start Date: March 16 2026
Projected End Date: June 30 2026
Education Requirement: High School Diploma
Local Candidates Only Must be available for in person interviews within 1 week of posting close date and able to start within 2 weeks of offer.

The Arizona Department of Revenue is seeking detail oriented and analytical Error Resolution Specialists to support the Processing Division. This role involves reviewing researching and correcting tax documents and payments that require additional analysis. If you enjoy problem solving working with data and thrive in a collaborative but fast paced environment this is an excellent opportunity.

Independently research analyze and validate documents and payments requiring detailed review
Refer to procedural manuals to ensure accurate resolution of issues
Work across two systems to gather information and correct data or errors
Perform mathematical calculations cross reference information and resolve taxpayer or system generated errors
Ensure accuracy productivity and adherence to deadlines in a production based environment
Work with multiple computer applications and email systems (Google Suite and Microsoft products)
Maintain high attention to detail while juggling shifting priorities

Must Have Skills (Required on Resume):
Google Suite
Banking Credits & Debits

Knowledge of:
Banking credits and debits
Basic computer applications: Microsoft Word Excel Outlook Google Suite

Skill In:
Analyzing and evaluating claims
Critical thinking
Independent and collaborative problem solving
Multitasking with strong attention to detail
Interpersonal communication

Ability To:
Adapt to changing priorities and meet tight deadlines
Perform accurate mathematical computations
Analyze data and make informed decisions
Work quickly and accurately in a production-driven environment

Onsite for Day 1 Orientation
Remote work after first day
Office and production-based work setting
No travel required
Security clearance required

At ADOR we are committed to providing exceptional service to both our staff and the taxpayers we serve. Our culture emphasizes collaboration learning and innovative problem solving. If you enjoy tackling challenges and contributing to meaningful public service you will thrive with our team.