Salesforce Business Analyst (SFDC BA)

Princeton, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Salesforce Business Analyst (SFDC BA) Updated Job Description

Location: Princeton NJ (Hybrid)

Note: Need only local resource and Agentforce experience is highly desirable.

Experience Requirements

10 years overall IT experience
Minimum 7 years as a Salesforce Business Analyst
Hands on experience with Sales Cloud and Service Cloud
Experience with Experience Cloud or Industry Clouds preferred
Agentforce experience highly desirable (AI driven agent workflows productivity enhancements and next best action enablement)
Strong understanding of Salesforce configuration CRM processes and business workflows
Solid experience working in Agile environments and familiarity with SDLC
Strong expertise in requirements gathering user stories acceptance criteria BRDs/FRDs and process mapping
Excellent interpersonal written and verbal communication skills
Strong stakeholder management with a collaborative consultative approach.

Key Responsibilities

Requirements & Business Analysis

Work directly with business stakeholders to elicit analyze document and validate requirements for Salesforce initiatives
Conduct workshops interviews JAD sessions to understand business needs
Translate business requirements into detailed user stories functional specifications process flows and acceptance criteria
Perform gap analysis and help drive business process redesign leveraging Salesforce capabilities
Apply Agentforce knowledge to improve agent workflows service automation and user engagement

Collaboration & Project Support

Partner with Solution Architects and functional leads to ensure solution alignment
Collaborate with developers and technical teams to ensure clarity of requirements
Assist in backlog refinement sprint planning UAT preparation and testing support
Serve as a bridge between business and technical teams to ensure alignment and project success
Provide post deployment support to ensure smooth adoption and resolution of issues

Documentation

Prepare and maintain:
- BRDs FRDs
- User stories and acceptance criteria
- Process maps
- Test scripts and UAT documentation
- Training materials and release notes

Pre Sales & Advisory Support

Participate in pre sales efforts by contributing to requirement scoping estimations and presentations when needed
Provide consultative guidance to stakeholders on how Salesforce (including Agentforce) can solve business challenges.

Additional Requirements

Must be local to Princeton NJ or within commuting distance (NY/NJ area) due to hybrid onsite needs
Agentforce experience is now a strong preference and will be prioritized in evaluation

Salesforce Business Analyst (SFDC BA) Updated Job Description Location: Princeton NJ (Hybrid) Note: Need only local resource and Agentforce experience is highly desirable. Experience Requirements 10 years overall IT experience Minimum 7 years as a Salesforce Business Analyst Hands on exper...