ServiceNow Product Manager Architect
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Project Overview
Client is seeking a ServiceNow Product Manager / Architect with a strong technical foundation to lead the design and integration of an Employee Experience Portal.
This role requires a product-focused leader who also brings hands-on architectural expertise in ServiceNow particularly within HR modules. The ideal candidate will have deep integration experience the ability to guide cross-functional teams and the confidence to contribute technically when needed.
Key Responsibilities
- Partner with ServiceNow Workday and enterprise architecture teams to design and implement the Employee Experience Portal.
- Evaluate and enhance existing ServiceNow configurations (including EC Pro) to ensure alignment with enterprise standards and best practices.
- Provide architectural direction for integrations between ServiceNow Workday and other enterprise systems.
- Identify integration challenges and performance bottlenecks and recommend effective solutions.
- Participate in technical design and review sessions influencing decisions and aligning stakeholders.
- Perform light hands-on debugging and troubleshooting as needed (not a full development role).
- Collaborate with technical and business teams to drive consensus and deliver outcomes.
Required Qualifications
- Strong technical expertise in ServiceNow particularly enterprise-level integrations.
- Experience working with HR modules within ServiceNow.
- Demonstrated experience designing and delivering ServiceNow-to-Workday integrations or other complex cross-platform integrations.
- Solid understanding of cloud architecture principles and integration frameworks.
- Proven ability to communicate effectively across technical and business teams.
- Ability to provide architectural leadership while contributing hands-on when required.
Technical Skills:
- ServiceNow (HR modules required)
- Enterprise integrations
- ServiceNow Workday integrations (Workday experience is a plus)
- Cloud architecture principles
- Integration frameworks
- Debugging and troubleshooting
- Familiarity with AI and search capabilities within ServiceNow (preferred)
Soft Skills:
- Strong stakeholder management
- Ability to influence technical decisions
- Clear and confident communicator
- Collaborative approach to problem-solving
- Comfortable working in a large enterprise environment
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
