Principal UX Researcher

At Constant Contact we are seriously awesome people who take ownership and make an impact by operating with the mindset integrity and courage of a small business owner.Theres something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here we all play an integral part in helping business owners entrepreneurs non-profits and individuals to succeed by giving them all the help and tools they need to grow online. Were energized by new challenges and new possibilities-and were just getting started!

We are looking for a Principal UX Researcher to evolve Constant Contacts research function into anAI-driven insights engine. This role is about more than just leadership; its about architecting the organizational capability to produce high-velocity insights for an AI-native mobile-first world. You will champion a culture where AI-augmented frameworks scale our understanding of small business needs turning complex data into strategic product advantages faster than ever before.

What Youll Do:

• High-Velocity Strategic Discovery: Spearhead end-to-end research for big bet initiatives leveraging AI to compress the discovery-to-insight cycle. You will deliver high-impact artifactsfrom AI-curated video highlight reels to actionable roadmap pivotsthat drive executive-level decision-making at speed.
• Force Multiplier & Democratization: Scale our organizational research capability by coaching Product Managers and Designers on high-speed methodologies. Youll architect a Research-as-a-Service model providing office hours self-service templates and peer-review checklists that empower the broader team to move fast without sacrificing quality.
• AI-Enhanced Research Operations: Audit and re-engineer manual workflowsrecruitment transcription and taggingusing AI-driven automation tools. Your mission is to eliminate operational drudge work allowing the team to focus 100% of their energy on high-level synthesis and strategy.
• The AI-Augmented Insights Commons: Architect and maintain a centralized repository that utilizes LLM-based natural language querying. You will ensure our historical data is alive allowing any stakeholder to instantly surface past findings and cross-study patterns through a conversational interface.
• Governance & Operational Ethics: Establish the Rules of the Road for AI-augmented research. Youll ensure all automated processesfrom data collection to synthesiscomply with privacy standards and protect participant PII maintaining a high-maturity culture of trust and ethical integrity.
• Cross-Functional Synthesis & Translation: Facilitate high-stakes post-research workshops that bridge the gap between raw findings and technical execution. You will translate user behavior into prioritized product requirements and design specs ensuring research is a shared catalyst for Engineering and Product teams.

Who You Are:

• • Systems Architect: 8 years of UX research experience with a proven track record of not just doing research but building the systems and Insights Engines that power SaaS organizations.
  • AI-Native Researcher: You have hands-on experience implementing AI-driven tools to automate the research lifecycle. You view AI as a partner that handles the drudge work so you can focus on the So What.
  • The Coach & Consultant: You enjoy mentoring others and have experience democratizing research through office hours and standardized toolkits that help a product organization scale its own curiosity.
  • Strategic Facilitator: You are an expert at turning raw data into a narrative. You can lead a room of engineers and executives through a synthesis workshop that results in a prioritized actionable backlog.
  • Privacy- First Thinker:You understand the nuances of PII and data privacy especially as it relates to automated transcription and AI- based data processing.

Preferred Qualifications:

• Repository Mastery: Direct experience building or managing a modern Insights Commons or repository with a focus on searchability and stakeholder self-service.
• AI Methodology Expertise: Experience with specific AI-research methods such as evaluating AI trust or utilizing LLMs for thematic analysis of qualitative data.
• Operational Excellence: A background in Research Ops with a focus on automating the boring stuff (recruitment incentives transcription) to increase team velocity.
• Advanced Degree: Masters or PhD in HCI Cognitive Psychology or a related field with a focus on human-computer-AI interaction.

Why Youll Love Us:

• We celebrate one anothers differences. We are proud of our culture of diversity and inclusion and were always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If youre passionate about supporting businesses and organizations you wont find a better spot to share your talent. Were dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses non-profit organizations and community groups.
• Youll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business take on stretch assignments seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact were all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person participate in live trainings and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact Inc. and a part of the Constant Contact group of brands.

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Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters staffing firms search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.