Legal Operations Manager

Are you an operations leader who thrives in high-stakes high-volume environments and who can bring order clarity and execution to a growing personal injury practice

Doyouhaveaproventrackrecordofauditingbrokenworkflowseliminatingbottlenecksandimplementingsystemsthatincreaserevenuevelocityaccountabilityandclientdeliveryquality

Canyoubalancestrategicthinkingwithhands-onexecutionmeaningyouwillbotharchitecttheoperatingsystemandpersonallydriveprojectstocompletion

Finalquestion:Whenfacedwithachallengedoyougetexcitedorrunaway

**IMPORTANT:TOAPPLY**

• Pleasedonotreachoutthroughourwebsitescontactinformation(telephoneemailorwebchat)orviadirectmessagingonanysocialmediaplatform.
• ToApply:SubmityourapplicationbyclickingtheApplybuttonandapplyingontheCrispRecruitpagethatopens.

**RECRUITERSDONOTCONTACT**

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Because of the complex multi-party nature of the cases we handle - often involving multiple defendants insurance carriers UM/UIM claims and high-value damages - we are seeking a LegalOperationsManager(credentialsaccessrouting)toimplementingclearownershipandoperatingrhythmsacrosstheteamtheLegalOperationsManagerisadirectpartnerinexecutionandperformance.

ThisLegalOperationsManager can manage a high-volume fast-moving practice environment; ensure that the operational engine is airtight; and work in lockstep with Saundra M. Davis P.C. to position each matter for the strongest possible outcome - by ensuring the internal workflow supports speed accuracy and exceptional client delivery. This is not a passive paper-pushing position. This is a proactive strategic and highly involved role for someone who thrives in building order out of chaos and understands that success is built in the details long before settlement or trial.

WhatYoullDo:

In this role you will own the firms operational infrastructure - people process and systems - ensuring workflows are clear execution is consistent and bottlenecks are eliminated. Your responsibilities will include but are not limited to:

OperationsLeadership&WorkflowOwnership:

• Overseethefirmsend-to-endoperatingrhythmensuringworkflowsacrossintakeclaimsdemandsandlitigationsupportareclearefficientandexecutedconsistently.
• EstablishandenforceoperatingstandardsSLAsandaccountabilitymeasuresacrosstheteam.
• Monitorfirmthroughputandidentifybreakdownsbeforetheybecomeemergencies.

DemandPipelineReset(Revenue-Critical):

• Conductafullauditofeverypendingdemand:statusmissinginputsownernextactiondeadline.
• DefineandenforceDemandReadycriteriasodemandsarenotrepeatedlystalledduetomissingrecordsbalancesorinputs.
• EstablisharepeatableweeklyproductioncadencebasedonreadinessandupstreamSLAs.
• Drivethecleanupandstabilizationofthedemandpipelinetoimprovecashflowtimingandclientupdates.

AccessCredentialandSecurityControl:

• Inventoryallplatformsandaccesspoints(emailaccountsFilevineBuyCrashStamps/certifiedmailtoolsAItoolspaymenttoolsetc.).
• Implementcredentialmanagementandanaccessmatrixthatpreventsworkstoppage.
• Reducerelianceonattorneyinterventionforroutineoperationaltasksand/oraccesstotheseplatformswhilemaintainingappropriatesecuritycontrols.
• Ensuremulti-factorauthenticationandverificationprocessesdonotcreateunnecessarydelaysfortime-sensitivework.

RecordsIntakeandRoutingRedesign:

• Redesignmedicalrecordsreceiptandroutingsoitdoesnotdependonmanualforwardingfromoneemailinbox(orreliantontheattorneysinbox).
• BuildavisiblequeueSLAsandescalationrulesforrequestingfollow-upreceiptindexinganddemandreadiness.
• Reduceduplicateoutreachandpreventablefollow-upcyclescausedbyroutingchokepoints.

FilevineandGoogleDriveGovernance(SingleSourceofTruth):

• DecidewhatmustliveinFilevineversusGoogleDriveandunderwhatconditions(forexamplelitigation-onlyDriveduplication).
• StandardizenamingfolderrulesandQCchecks.
• Automateoreliminatelow-valuemanualreportingwherepossible.
• EnsureAItoolsandcasemanagementtoolsareintegratedintentionallynotcreatingduplicativesystemsorwastedadmincapacity.

ValueChainAuditandRACIImplementation:

• Maptheend-to-endlegalandoperationalworkflowfromintaketoresolutionwithownershipateachstep.
• ProduceandenforceaRACI(responsibleaccountableconsultedinformed)chartacrosstheattorneyandsupportingstaff(5folks).
• Establishoperatingrhythms:weeklyopshuddlemetricreviewprojectplanswithownersandduedatesblockerslogandexecutioncadence.
• Reduceambiguityreworkandescalationsbacktotheattorney.

MilestonesandDeadlineOperatingSystem(RiskControl):

• Implementstandardizedmilestonesandremindersforlitigationandpre-litactivitieswithinFilevine(orcomplementarytooling).
• Providereporting:upcomingdeadlinesoverduetasksstalledmatters.
• Reducemisseddeadlinesriskandimprovepredictabilityandclientupdates.

TechStackAuditandOptimization:

• Auditthefulltechstackandidentifyredundanciesgapsandtoolsnotbeingusedeffectively.
• Createaclearsystemmap:whateachtoolisforwhoownsithowitintegratesandwhetheritisworththespend.
• Preventtoolsprawlbyensuringfuturetoolsintegratecleanlywithexistingworkflowsbeforeadoption.

WhatWereLookingFor:

Education&Certification:

• Bachelorsdegreepreferredbutnotrequired(businessoperationslegalstudiesorrelatedfield).
• Relevantcertificationsaplus(Lean/SixSigmaprojectmanagementoperationsmanagement)butnotrequired.

Experience:

• Minimum4yearsofoperationsleadershipexperienceinalawfirmorprofessionalservicesenvironment(personalinjurystronglypreferred).
• DemonstratedexperiencebuildingandenforcingworkflowsaccountabilitysystemsandoperationalSOPs.
• .

Skills&Competencies:

• Strongoperationaljudgment-abilitytoprioritizewhatmattersmostanddriveittocompletion.
• Exceptionalorganizationalskillsabletoprioritizeandmeettightdeadlinesacrossmultiplemovingparts.
• Abilitytocreateclaritythroughdocumentation(SOPsworkflowsRACIprocessmaps).
• Highcompetencewithsystemsandtooling(FilevinepreferredGoogleWorkspaceworkflowautomationmindset).
• Excellentwrittenandverbalcommunicationskillswiththeabilitytoworkeffectivelywithclientsattorneysandstaff.

PersonalAttributes:

• Professionalpolisheddemeanorwiththeabilitytofostertrustandconfidence.
• Proactiveproblemsolverwhotakesownershipofissuesandseesthemthroughtocompletion.
• Directcommunicatorwithhighstandardsandfollow-through.
• Calmunderpressureabletooperateeffectivelyinafast-movingsometimesimperfectenvironment.

On-sitePresenceandFlexibility:

• Wereseekinganindividualwhothrivesinacollaborativeface-to-faceenvironmentatourLawrencevilleGAheadquarters.
• May(onrareoccasions)assignworktobecompletedoutofourSnellvilleGAlocation.

WhoThrivesHere:

• Professionalswhoarecomfortablemakingdecisionswith80%oftheinformation.
• Peoplewhotakeinitiativewithoutseekingpraise.
• Teammemberswhocanreceivedirectfeedbackwithoutshuttingdown.

WhoWillStruggleHere:

• Thosewhorequirefrequentreassurancebeforeacting.
• Thosewhoavoiddecisionsforfearofbeingwrong.
• Thosewhoneedconstantconsensusbeforeexecution.

WhyYouShouldWorkHere:

• EmpoweringCulture:Bepartofateamthatvaluesgrowthandnurtureseverymemberfrominternstoexecutives.
• CommunityInvolvement:Engageinmeaningfulworkthatextendsbeyondlegalrepresentationimpactinglivesthroughvariouscharitableactivities.
• CareerDevelopmentOpportunities:.
• DynamicWorkEnvironment:.

AdditionalPerks:

PostSixMonthsStartDate:

• HealthCarePlan:Weofferamonthlystipendupto$250monthly.
• RetirementSavings:Takeadvantageofour401(k)planwhichbecomesavailableafter6monthsofemploymentwitha3%employermatchhelpingyouplanandsaveforyourfuture.
• PaidTimeOff(PTO):EnjoyflexiblePTOthatallowsyoutotakethetimeyouneedforrestpersonalmattersandoverallwell-being.