Manager, Collateral Management

Who We Are

Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay as an employee of HCA you are eligible for:

Medical dental and vision plans with no-cost and low-cost options

Annual employer HSA contribution

401(k) matching and immediate vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances by job level:

o Associate / Sr. Associate: $350

o Manager / Sr. Manager: $600

o Director: $800

o Executive Director: $900

o VP or Above: $1000

100% employer-paid life and disability insurance

No-cost health and wellbeing programs including a gym benefit

Six weeks of paid parental leave

Paid Volunteer Time Off plus a company donation to a charity of your choice

What to Expect

The Manager Collateral Management is responsible for overseeing daily operations production quality and performance for their assigned team within the Operations Division. This role manages endtoend workflows related to asset management and customer communications including monitoring production activities ensuring accurate and timely execution of required actions validating and distributing regulatory and compliancedriven communications addressing escalations and service level risks and coordinating with internal partners and external vendors as needed. The Manager ensures all work is performed in accordance with regulatory requirements company policies and business practices while driving departmental goal attainment and key performance outcomes. This position fosters a coachingfocused culture of continuous improvement and collaborates crossfunctionally to support business needs and deliver a seamless highquality customer experience.

What You Will Do

1. Daily Activity

Ensure team members are compliant with weekly and monthly compliance audits.

Ensure best practices are in place and shared as well as ensures P&Ps are updated and adhered to

Identify trends and implement strategies to address behaviors observed by direct reports that do not support team success.

Track team attendance addressing immediately to ensure appropriate coverage.

Drive strategies and training initiatives focused on meeting monthly QM goals while minimizing compliance violations.

2. Process Improvements

Identify communicate and implement process improvement initiatives.

Encourage process improvement ideas from all employees within the assigned team.

Collaborate with other departments and other internal teams to effectively manage initiatives.

3. Department Strategies

Responsible for maintaining the appropriate staffing levels by assisting in interviewing and on-boarding activities.

Maintain and monitor schedules to meet daily expectations in production.

Drive strategies and training initiatives focused on meeting monthly QM goals while minimizing compliance violations.

4. Lead mentor and develop team members by providing direction performance feedback and support to ensure effective collaboration professional growth and achievement of organizational and personal goals.

What You Will Bring

Minimum 5-7 years progressive related experience in a call center environment in Operation functions such as Collections Servicing Credit and/or Funding roles.

0-2 years supervisory experience or leading projects.

Auto Finance industry preferred.

Bachelors degree or equivalent work experience.

Strong interpersonal skills to promote team success and development.

Knowledge of federal laws governing collections practices.

Strong verbal and written communication skills with the ability to share clear messages effectively both inside and outside the organization.

Proactive approach to problem-solving with demonstrated skill set in identifying researching and solving problems.

Proven analytical skills to provide analysis and report summaries to upper management.

Ability to train and develop team members with strong emphasis on skill set development and call-related negotiation listening and interpretation skills.

Experience in service-related disciplines. Understand and can develop a customer-centric approach that meets policies and procedures while promoting customer retention.

Proficient in Microsoft Office including Word and Excel.

Understanding of team dynamics and techniques to build strong teams. Must be able to influence motivate and engage associates.

Exceptional time management skills with the ability to multitask in a fast-paced environment while meeting established deadlines.

Proven track record with delivering seamless customer experiences.

Ability to thrive in a performance coaching environment.

Work Environment

Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .