ERS-Service Coordinator Red Oak

Summary:

manpower and equipment to maximize is mentally demanding requiring coordination of many activities at assistance to manager as directed.

Essential Duties and Responsibilitiesinclude the following. Other duties may beassigned.

Provideprimarycoordinationbetweenfieldpersonnelcustomersandservicecenter.

• Developdailyschedulesforallfieldpersonnel.
• Coordinatewithfieldpersonneltherequiredtestequipmentforjob.
• Review simple reports (i.e. ground fault ground resistance) for completeness of data sheets etc. prior to supervisors review.
• Providetechnicaldirectiontoclientsandfieldpersonnel.
• Respondtocustomeradministrationandservicerequestsquotejobswithin limits of authority.
• DirectShopTechniciansdailyactivities.
• Maintainequipmentassetlistandtoolcheck-outsystem.
• Work with Manager and field engineers to develop weekly invoicing and monthly status reports.
• Traintechnicianstoperformbasictestingprocedures.

Competencies:

Toperformthejobsuccessfullyanindividualshoulddemonstratethefollowingcompetencies:

• Action Oriented Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise.
• Customer Focus Is dedicated to meeting the expectations and requirements of internal andexternalcustomer; Getsfirst-handcustomerinformationandusesit forimprovementsin products and services; Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect.
• Priority Setting -Spends his/her time and the time of others on whats important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
• Organizing Can marshal resources (people funding material support) to get thingsdone; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
• Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesnt stop at first answers.
• Time Management Uses his/her time effectively and efficiently; sets priorities; valuestime; separates the critical few from the trivial many and concentrates his/her efforts accordingly.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educationand/orExperience

• GraduateofapplicableElectricalTechnicalSchoolorMilitaryequivalentandeightyears of field engineer or related experience.
• Completetechnicalcompetencyprograms().
• Goodcustomerliaisonandahighdegreeofcommunicationandstrongorganizationalskills.
• Strong computer skills including editing formatting and using templates in Microsoft Word use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
• Regularly required to sit for long periods of time use hands and fingers at computer reach with hands and arms; talk and hear on the vision abilities required by this job include close vision and the ability to adjust focus.
• ValidDriversLicense.

Education & Certifications:

• Graduate engineer (BSEE/BSME) and no experience; OR
• Graduate of electrical technical school or equivalent and five years of similar work; OR
• High school diploma or equivalent and eight years of similar work.

Requirements:

• Willing to work flexible hours weekends some overnight travel to cover sales territory.
• Regularly required to sit stand walk use hands and fingers talk and hear. Required to sit and work at computer. Specific vision abilities required by this job include close vision and the ability to adjust focus. Conduct walk-through of construction sites and work in and around electrical equipment.
• Valid Drivers License required.

TRAVEL TIME REQUIRED

• Up to 20%

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv were on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines from push notifications to generative AI. We design manufacture and service the products and solutions that keep the world connected. With $6.9 billion in revenue a strong customer base and global reach spanning nearly 70 countries we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer.We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.

#ERS #LI-HR1