Dealer Support Representative (Non-Technical)
Share
Job Location:
Plymouth, MA - USA
Hourly Salary:
$ 24 - 28
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Polaris Inc. we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are and we create incredible products and experiences that empower us to THINK OUTSIDE.
Position Overview:
As a NonTechnical Dealer Support Representative you will serve as a key partner to Polaris dealers by helping them navigate products systems and programs across the business. You will listen closely to dealer needs identify the right type of support and guide them toward effective this role you will share insights from dealer interactions with internal teams to help improve processes and decision-making. You will also build rapport with a wide range of dealership personnel while representing the voice of the dealer across Polaris. This position offers the opportunity to influence dealer experience and support continuous improvement across a broad and dynamic business.
Key Responsibilities:
Communicate with Polaris dealers to understand needs provide guidance and deliver solutions across products systems and programs.
Manage each dealer contact with a sense of urgency clearly outlining next steps and expected resolution timelines.
Facilitate research problem solving and dispute resolution between dealers and internal teams.
Leverage Polaris systems tools and vendor resources to identify solutions and ensure each interaction meets internal performance metrics.
Coach and advise dealership personnel to support productivity profitability and customer experience.
Act as a subject matter expert for assigned systems product lines or business areas and contribute to process documentation.
Develop and put forward new approaches that improve dealer sentiment and enhance owner satisfaction.
Desired Competencies:
Communication: You clearly convey information ideas and expectations to diverse audiences adjusting your message to ensure understanding and alignment.
Customer Focus: You prioritize the needs of internal or external customers and use feedback and data to improve outcomes processes or experiences.
Problem Solving: You identify issues assess root causes and implement practical solutions that balance speed quality and risk.
Qualifications:
Bachelors degree preferred or equivalent experience
Minimum of two years of B2B or B2C experience
Strong problemsolving and critical thinking skills with the ability to balance complex situations and drive meaningful outcomesDemonstrated ability to prioritize effectively manage details and follow through on commitments
Strong verbal and written communication skills with the ability to tailor messages to various audiences
Proficiency with Microsoft Outlook Office Suite and SharePoint; experience with Microsoft CRM Showcase and AS400 is a plus
Powersports or automotive dealership experience preferred
The starting pay range for Minnesota is $24.00 to $28.00 per hour plus eligibility for pay and positioning within the range are determined through a wide variety of factors including but not limited to education experience knowledge skills and geography. While individual pay could fall anywhere in the range based on these factors it is not common to start at the high end or top of the range.
#LI-ERF1
#LI-ONSITE
To qualify for this position former employees must be eligible for rehire and current employees must be in good standing.
We are an ambitious resourceful and driven workforce which empowers us to THINK OUTSIDE. Apply today!
At Polaris we put our employees first by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation including a market-leading profit-sharing plan that is fundamental to our pay-for-performance Polaris employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generousmatching contribution to 401(k) financial wellness education and consultation to plan for their financial addition to competitive pay Polaris provides a comprehensive suite of benefits including health dental and vision insurance wellness programs paid time off gym & personal training reimbursement life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off we support employees who actively volunteer their time efforts and passions to improve the health and wellbeing of the communities in which they live play and work. Employees at Polaris drive our success and are rewarded for their commitment.
About Polaris
As the global leader in powersports Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris high-quality product line-up includes the Polaris RANGER RZR and Polaris GENERAL side-by-side off-road vehicles; Sportsman all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle mid-size and heavyweight motorcycles; Slingshot moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts garments and accessories. Proudly headquartered in Minnesota Polaris serves more than 100 countries across the globe.
EEO Statement
Polaris Inc. is an Equal Opportunity Employer and will make all employment-related decisions without regard to race color religion creed sex sexual orientation gender identity national origin age disability marital status familial status status with regard to public assistance membership or activity in a local commission protected veteran status or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process or otherwise need assistance or an accommodation in the recruiting process should contact Human Resources at or.To read more about employment discrimination protection under U.S. federal law see:Know Your Rights: Workplace Discrimination is Illegal ().
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Apple Numbers
- Door-to-Door Experience
- OEM
- Dealership Experience
- Predictive Analytics
- Math
- Regulatory Reporting
- Auto Service Management
- CRM Software
- negotiation
- Contracts
About Company
We pioneer product breakthroughs which help people work and play outside. Explore our line of products from powersports to commercial, government and military vehicles.
