Sr Consultant – ITAM, CMDB & AIOps

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Cprime brings business into a new lightilluminating possibilities that once seemed hidden. For more than two decades weve partnered with 2500 organizations worldwide including over 300 of the Fortune 500 to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800 experts across 30 countries we shine a brighter path toward platform modernization AI-first operating models and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems teams and decisions into harmony. Guided by experience energized by innovation and backed by Goldman Sachs and Everstone Capital Cprime is trusted globally to make transformation clearer faster and more human.

Sr Consultant ITAM CMDB & AIOps

Job Summary:

We are seeking an experienced ServiceNow Implementation Consultantspecializing in IT Asset Management (ITAM) CMDB Service Mapping Event Management and other AIOps modules. The ideal candidate will lead client engagements end-to-end translating business needs into scalable ServiceNow solutions that enhance operational visibility automation and incident response. This role requires strong functional knowledge complemented by solid technical configuration skills.

Key Responsibilities:

Lead client workshops to capture business requirements and translate them into ServiceNow design and implementation plans.

Design and configure ServiceNow CMDBaligning with CSDM 4.0 ensuring clarity between business application and technical service layers.

Implement ITAMmodules for tracking asset lifecycles compliance and optimization across hardware software and cloud resources.

Deliver Service Mappingsolutions that visualize dynamic service dependencies across hybrid and multi-cloud environments.

Configure and integrate Event Management Health Predictive AIOps Log Analytics and Cloud Observabilitymodules to build a unified and intelligent IT operations environment.

Integrate ServiceNow with third-party monitoring tools (e.g. Splunk Dynatrace AppDynamics SolarWinds Zabbix Azure Monitor AWS CloudWatch).

Develop automation and workflow orchestration using Flow Designerand Integration Hubfor event-to-incident and remediation processes.

Advise clients on CMDB governance data modeling normalization and reconciliationpractices for sustainable configuration management.

Collaborate with sales architecture and delivery teams to support pre-sales demonstrations solutioning and statement of work creation.

Conduct knowledge transfers and user training sessions to ensure customer adoption and self-sufficiency.

Required Skills & Qualifications:

48 years of hands-on ServiceNow implementation experience preferably in partner or consulting environments.

Proven expertise in:

ITAM (Hardware and Software Asset Management)

CMDB & CSDM design

Service Mapping & Discovery patterns

AIOps modules(Event Management Health Predictive AIOps Log Analytics Cloud Observability)

Ability to map complex business requirements into technical ServiceNow solutions.

Strong understanding of ITIL v4 / ITOM best practicesand enterprise service modeling.

Proficiency in JavaScript Glide API Flow Designer Business Rules and Web Services (REST/SOAP).

Experience integrating with monitoring observability and automation tools.

Excellent documentation presentation and stakeholder management skills.

Preferred Qualifications:

ServiceNow Certifications:

Certified System Administrator (CSA)

Certified Implementation Specialist ITAM / CMDB / Discovery & Service Mapping / Event Management / AIOps

ITOM Visibility or ITOM Optimization Specialist

Experience with multi-cloud and hybrid infrastructures (AWS Azure GCP).

Exposure to Service Graph Connector frameworkand tag-based discovery.

Knowledge of project delivery methodologies(Agile Scrum or hybrid).

Soft Skills:

Consultative communication style with the ability to engage both technical and business stakeholders.

Strong analytical thinking and proactive problem-solving skills.

Comfortable managing multiple customer projects and priorities simultaneously.

Self-motivated detail-oriented and committed to high-quality delivery.

US overlap: There would be a need to be available for customer calls(US based) but not necessary to work in the specific shifts. We have flexible timings of work with the main condition being that the person needs to be available for customer calls during overlap time. The customers can be from any time zones ranging from EST to PST.

Third party candidates will not be considered for this opportunity. Cprime does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Cprime employees or any other company location. Cprime is not responsible for any fees related to unsolicited resumes.

What We Believe In

AtCprimewe believe in facilitating social justice action internally in industry and within our communities. We believe part of our mission is to expand the minds hearts and opportunities of ourCprimeteammates and within the broader community to include those who have been historically marginalized.

Equal Employment Opportunity Statement

Cprimeis an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by federal state or local laws.

Required Experience:

Senior IC