Salesforce Service Cloud Developer

Job title: Salesforce Developer

Location: Trivandrum / Kochi

Employment Type: Full-time / Contract to Hire

Experience: 5-10 Years

Role Overview:

We are looking for a hands-on Salesforce Developer to design build and support mid-scale CRM and case management solutions for a US-based public sector engagement.

The role will focus on building scalable Service Cloud-based applications that support case intake service tracking workflow automation reporting and system integrations.

This position requires strong development skills in Apex and Lightning Web Components along with experience delivering secure data-sensitive CRM solutions in regulated or structured environments.

Government Cloud exposure is a plus but not mandatory.

Key Responsibilities:

Design and develop custom Salesforce solutions using Apex LWC SOQL and Flows

Build scalable case management and intake workflows in Service Cloud

Configure data models objects relationships validation rules and approval processes

Develop integrations using REST/SOAP APIs with external systems

Implement secure role-based access controls and sharing models

Build reports and dashboards for operational and program tracking

Perform data migration and cleansing from legacy systems

Provide ongoing production support and enhancements

Follow Git-based version control and CI/CD practices

Collaborate in Agile/Scrum delivery model with US stakeholders

Mandatory Skills & Competencies

5-10 years of Salesforce development experience

Strong hands-on experience in:

o Apex

o Lightning Web Components (LWC)

o SOQL / SOSL

o Salesforce Flows and Approval Processes

Experience with Salesforce Service Cloud

Experience implementing integrations (API-led or middleware-based)

Strong understanding of:

Salesforce security model

Profiles permission sets sharing rules

Experience working in multi-sandbox environments

Git-based source control experience

Experience supporting US clients or global delivery environments

Preferred Skills (Good to Have)

Salesforce Platform Developer I (mandatory preferred)

Platform Developer II (advantage)

Exposure to:

o Salesforce Government Cloud

o Salesforce Public Sector Solutions

Nonprofit Cloud

Experience in healthcare public benefits or data-sensitive domains

Understanding of compliance-driven environments (HIPAA-like security considerations)

Experience in data migration from legacy case systems

Required Skills:

SALESFORCE DEVELOPMENTApexSOQL