Technical Specialist Tier 1 (UnixDB) (German, French or Spanish)

Cairo - Egypt

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Recruitment Fraud Alert

Weve learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information such as your social security number.

What to know:

Commvault doesnotconduct interviews by email or text.
We will never ask you to submit sensitive documents (including banking information SSN etc) before your first day.

If you suspect a recruiting scam please contact us at

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover take action and rapidly recover from cyberattacks keeping data safe and businesses resilient. The companys unique AI-powered platform combines best-in-class data protection exceptional data security advanced data intelligence and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years more than 100000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks improve governance and do more with data.

Key Responsibilities:

Provide top-tier support for complex issues via phone email and remote assistance including working with enterprise customers.
Ensure the success and satisfaction of the global customer base.
Manage a high volume of cases aiming for successful resolutions.
Maintain detailed case documentation.
Collaborate with team members to develop optimal solutions.
Replicate technical problems internally for better understanding and resolution.
Continuously learn and apply knowledge from internal resources.
Identify cases that require escalation due to technical complexities or strategic considerations.
Mentor and coach new engineers in the team.
Utilize internal labs and simulators for testing and analysis.
Clearly articulate issues and provide appropriate solutions or action plans to customers.
Participate in weekend shifts to ensure consistent support.
Effectively use productivity tools like softphone systems and CRM ticketing platforms.
Engage in the Commvault community.

Qualifications:

Experience in technical support or customer service troubleshooting and resolving technical issues for external customers.
Fluency with one of the following languages is a must German French or Spanish
Good understanding of network principles and familiarity with network debugging tools like Wireshark and tcp-dump.
Enthusiasm for learning new technologies and applying this knowledge to troubleshoot various system and application problems.
Ability to thrive in a dynamic setting quickly adapting to changing priorities while maintaining composure and effectiveness under pressure.
Solid foundation in relevant technologies with a commitment to staying informed about industry trends and emerging tools.
Experience working in a software or SaaS environment.
Excellent verbal and written communication skills in English.
Willingness to work onsite in a 24/7 support model as per business requirements.
Enjoy working in a target-driven environment multitasking and possibly handling more than one support issue simultaneously.
Dedication to delivering exceptional customer service.

Technical Skills:

Solid hands-on experience with Linux databases and Unix operating systems.
Strong knowledge of Oracle SAP HANA Postgres Sybase DB2 MongoDB MySQL along with basics of networking or similar solutions.
Work experience on cloud platforms like Azure AWS GCP Salesforce is an added advantage.

Preferred Qualifications:

Experience in SaaS environments.
Experience working in a cyber security/resilience business.
Commvault professional advanced certification.

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvaults goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault please email For any inquiries not related to an accommodation please reach out to .

Commvaults Privacy Policy

Required Experience:

Recruitment Fraud AlertWeve learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information such as your social security number. What to know:Commvault doesnotconduct interviews ...