IT Specialist

Brookings, SD - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

You know our brands The Laughing Cow Babybel Boursin Kaukauna Merkts and Prices which elicit smiles across America. They are daring responsible and deliver dairy goodness. As you imagine this mindset is contagious! Bel Brands USA is part of an international family company which has led an ambitious growth strategy for 150 years and is today the worlds third largest branded cheese company. If like our 12000 employees globally you want to have an impact in an entrepreneurial and demanding company and share smiles around the world dare to live the Bel experience!

Be you. Be ambitious. Be Bel.

Bel Brands USA has been named Chicagos 101 Best and Brightest Companies to Work For for 10years in a row. The company is headquartered in Chicago and operates three manufacturing plants in Little Chute WI Leitchfield KY and Brookings SD.

Job Summary:

The IT Support role ensures the stability and integrity of in-house data industrial and network services. This individual installs monitors maintains and optimizes workstation and network hardware servers software and communications for the Bel Brands USA facility located in Brookings SD. The role provides technical assistance training and timely support to end-users. Strong communication customer service and problem-solving skills are essential.

IT Support / Manage Systems and Networks

Support and maintain Infrastructure Technologies in the Brookings plant according to BEL group standards.

Install Configure and Support network technologies such as Cisco switches and Meraki access points.

Install and configure PC hardware and software across various devices (desktops laptops tablets printers etc.).

Troubleshoot and resolve technical issues related to computer systems hardware network and software.

Respond to inquiries via phone email messaging and in-person; provide clear friendly communication and follow-up.

Provide training to coworkers on new products and services including troubleshooting techniques and best practices.

Onboard new hires: provision computers & peripherals; maintain accurate asset inventory.

Monitoring

Monitor systems and network performance; use monitoring tools to identify and resolve issues proactively.

Oversee new and existing equipment hardware and software upgrades; validate changes in coordination with plant operations.

Project Management

Plan and execute projects to deliver results on time and with high quality.

Participate in evaluation and implementation of vendor-supplied software and hardware.

Assist in deploying or upgrading switches access points servers and related hardware.

Documentation

Maintain up-to-date diagrams of network and server topology for the Brookings site.

Create and maintain IT operational documents: instructions guidelines reference sheets etc.

Communication & Collaboration

Interface with vendors for contract support and warranty repairs.

Collaborate with IS Project Managers plant engineering and global IT teams; escalate issues appropriately.

Interact with Bel Group global IT Teams. Escalate and redirect issues beyond purview or expertise to next level.

Operational Excellence & Compliance

Follow Good Manufacturing Practices safety rules food safety procedures environmental and sanitation protocols as applicable to plant operations.

Position Requirements:

EXPERIENCE

3 years experience in IT support service desk desktop support or IT operations.

Degree in Information Technology or equivalent experience appreciated.

Experience with Active Directory O365 and Azure environments including Teams Outlook Office Apps and Endpoint Manager (Intune) a plus.

SKILLS

Strong interpersonal and communication skills; ability to explain technical topics to non-technical audiences.

Customer-service mindset; patient responsive and reliable follow-through.

Windows Microsoft 365/Office Apps Active Directory basics.

Network fundamentals and troubleshooting (DHCP DNS TCP/IP); exposure to Cisco/Meraki.

Printer support mobile device support (iOS/Android) and basic telephony administration.

Foundational virtualization concepts (VMware)

Time management prioritization of multiple tasks robust documentation habits.

PHYSICAL & TRAVEL REQUIREMENTS

Work in normal office conditions and on the manufacturing floor/warehouses as needed.

Stand and walk for extended periods; lift/move computer equipment up to 50 pounds.

Occasional travel to other sites or vendors may be required.

Bel Brands is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran status disability status or any other basis protected by applicable federal state or local laws. Bel Brands also prohibits harassment of applicants or employees based on any of these protected categories. It is also Bel Brands policy to comply with all applicable federal state and local laws respecting consideration of unemployment status in making hiring decisions.

Bel Brands is committed to recruiting hiring and promoting people with disabilities and veterans. If you need an accommodation or assistance in using the website please call .

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Required Experience: