Administrative Assistant II Hospice Intake & Scheduling (Medical Office Assistant Scheduling Specialist Patient Services Coordinator)

Overview

At Augusta Health your work matters and so do you. Whether youre delivering direct patient care supporting operations or innovating behind the scenes every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job we offer a purpose-driven career in a nationally recognized independent health system located in Virginias scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration integrity and excellence. With opportunities across clinical and non-clinical areas Augusta Health is a place where your skills make a difference and your growth is a priority.

Why Join Augusta Health

We believe in taking care of the people who care for our community. Thats why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being career development and work-life balance. Whether youre launching your career or bringing in years of experience we provide the tools resources and encouragement to help empower you to reach your full potential personally professionally and financially.

Explore our Benefits current Hiring Incentives and our Taking Care of Us initiative which embraces Belonging Respect Inclusion Diversity Growth and Equity (B.R.I.D.G.E.) to see how we invest in our team members and culture.

Total Rewards & Benefits (may vary by position)

• Comprehensive insurance package including medical dental and vision coverage
• Retirement savings plans and financial wellness support programs
• Generous paid time off and flexible scheduling to promote work-life balance
• Career development programs including clinical ladders shared governance and advancement opportunities
• Personalized onboarding with dedicated preceptors and ongoing educational support
• Tuition reimbursement and access to onsite childcare
• Free onsite parking 24/7-armed security for your safety a Health Fitness Reimbursement Program and an onsite credit union and pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at the cafeteria gift shop pharmacy and local entertainment venues (i.e. movie tickets)

Full details are available on our Benefits Page.

Job Summary

The Administrative Assistant II provides a variety of administrative and staff support services for departmental operations. Prepares compiles and maintains accurate patient and operational records. Independently plans organizes and completes daily work under supervision in a manner supportive of a team environment. Provides intake authorization and scheduling support for hospice. Completes all required documentation to ensure safe and timely admissions. Works in collaboration with the billing team to ensure accurate authorizations are obtained to ensure payment is received. Maintain accurate medical records and clerical documentation. Staff are expected to be patient centered in the daily work providing good customer service to the patients we serve.

This position plays a critical role in supporting Augusta Healths mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative patient-centered environment and helps drive outcomes aligned with organizational priorities.

Essential Job Duties

• Maintain ongoing communication with referral sources
  • Utilization of referral management systems
• Gather all relevant admission documents
• Coordinate all referrals with leadership to ensure timely initiation of care
• Accept and enter new referrals
• Verify insurance eligibility
• Obtain insurance authorization and ongoing re-authorizations
• Call and screen patients
• Maintaining the clinical schedule in hospice including coordinating PRN coverage as needed.
  • Ensures daily schedule meets productivity standards
  • Scheduling is to be done with consideration of patient needs based on urgency and geographical location
  • Coordinating and scheduling admissions (Nurse SW Spiritual Counselor)
  • Ensures all regulatory scheduling needs are met (aide/LPN supervision)
• Answer phones
• Monitor fax machine and manage incoming faxes/faxing to facilities/pharmacies as needed
• Scan and attach referral and clinical data to patient EMR
• Assist other Administrative Assistants within the department as requested
• Performs all other duties as assigned

Required Qualifications

• Education: High School Diploma or Equivalent
• Licensure/Certification: N/A
• Experience: 6 Months of general office experience required
• Drivers License: N/A
• Eligibility to work in the United States and meet Virginia state employment requirements

Preferred Qualifications

• Education: Associate degree or equivalent experience preferred
• Licensure/Certification: N/A
• Experience:
  • Medical office experience
  • Experience with health care authorizations/billing preferred
• Prior experience in a hospital healthcare system or related service-oriented environment
• Familiarity with Augusta Healths systems workflows or organizational culture is a plus

Competencies Knowledge Skills and Abilities

• Requires a basic understanding of general office routines and procedures with the ability to file accurately.
• Basic knowledge of Microsoft Word and Excel; proficient with computers to include keyboarding basic navigation and use of email.
• Ability to work with multi-line phone and computer systems accurately and efficiently.
• Effective customer service and relationship building skills with patients visitors and staff; ability to respect dignity of all patients and follow HIPAA rules without breaches in confidentiality.
• Proficient listening verbal and written communication skills.
• Ability to prioritize and work on multiple projects and duties with deadlines.

About Augusta Health

Augusta Health is an independent nonprofit mission-driven health system located in Fishersville Virginia in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services including Augusta Medical Centera 255-bed facilityand Augusta Medical Group which operates 40 practice locations and four urgent care centers. Our commitment to excellence innovation and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history values and community impact on our About Us Page.

Equal Opportunity Statement

Augusta Health recruits hires and promotes qualified candidates for employment without regard to age color disability gender identity or expression marital status national or ethnic origin political affiliation race religion sex (including pregnancy) sexual orientation veteran or military discharge status and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.

Required Experience:

IC