Patient Services Representative

At Cooper University Health Care our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities equipment technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program including health dental vision life disability and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.

This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front-line contact person for all incoming patients. Greet register schedule collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized take independent action and project Coopers values to both customer and co-workers. Serves as patients non-clinical navigator during discharge coordination.

This position has a strong emphasis on customer service to our patients.

Must ensure quality patient scheduling positive telephone etiquette and customer
satisfaction in support of the mission of Cooper University Hospital.

Serve as the front line contact person for all incoming patients.

Greet register schedule collect point of service copays and provide general information to
patients and their families using AIDET.

Must have the ability to be organized take independent action and project Coopers values
to both customer and co-workers.

Serves as patients non-clinical navigator during discharge coordination.

Minimum one year of recent registration or billing experience working in a medical facility preferred.

Proficiency in patient registration scheduling medical insurance pre-certifications authorizations and referrals preferred.

Epic experience preferred.

Excellent organizational written/verbal communication and teamwork skills.

Demonstrated performance of excellent customer service skills.

High School Diploma or equivalent required.

Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.

Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers.

NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.