Mail Services Associate Supervisor

Melville, NY - USA

Hourly Salary: USD 21 - 22

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

Essential Job Responsibilities:

Customer Service and serve as clients primary contact for service and issues.
Provide support and coverage to the Part Time Associate
Develop team strengths and improve weaknesses.
Communicate team goals and evaluate team progress.
Resolve conflict.
Learn all aspects of mail operations and provide coverage during absences.
Ensure safety and security procedures are followed always.
Update Monthly management Report on a monthly basis.
Update Quarterly Business reviews
Ensure all employee training (new hire monthly cross training site required) is performed and at standard.
Respond to client issues and ensure appropriate escalation processes are followed by communicating critical issues to Manager without delay.
Handling packages and Equipment coming into the mail center
Deliver mail and packages to recipients using package tracking software
Create shipping labels
Maintain a clean and safe workspace.
Assist with employee moves.
Move furniture if required.
Help with Conference room set ups if needed.
Help with various task required from facilities.
Other duties as assigned.

Requirements:

Two years or more of experience in an office environment.
2-3 years experience with Microsoft Office Software (Word Excel Outlook).
Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
Exhibits superior verbal communication and phone skills.
Exhibits exceptional customer service skills.
Consistently demonstrates professional demeanor appearance and attitude.
Proven ability to remain calm under pressure; resilient.
Sound judgment and problem-solving ability.
Able to appropriately handle confidential and highly sensitive material.
Demonstrated ability to be flexible and adapt to an ever-changing work environment.
Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
Must be able to lift 70lbs.

Required Experience:

Manager

Essential Job Responsibilities:

Customer Service and serve as clients primary contact for service and issues.
Provide support and coverage to the Part Time Associate
Develop team strengths and improve weaknesses.
Communicate team goals and evaluate team progress.
Resolve conflict.
Learn all aspects of mail operations and provide coverage during absences.
Ensure safety and security procedures are followed always.
Update Monthly management Report on a monthly basis.
Update Quarterly Business reviews
Ensure all employee training (new hire monthly cross training site required) is performed and at standard.
Respond to client issues and ensure appropriate escalation processes are followed by communicating critical issues to Manager without delay.
Handling packages and Equipment coming into the mail center
Deliver mail and packages to recipients using package tracking software
Create shipping labels
Maintain a clean and safe workspace.
Assist with employee moves.
Move furniture if required.
Help with Conference room set ups if needed.
Help with various task required from facilities.
Other duties as assigned.

Requirements:

Two years or more of experience in an office environment.
2-3 years experience with Microsoft Office Software (Word Excel Outlook).
Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
Exhibits superior verbal communication and phone skills.
Exhibits exceptional customer service skills.
Consistently demonstrates professional demeanor appearance and attitude.
Proven ability to remain calm under pressure; resilient.
Sound judgment and problem-solving ability.
Able to appropriately handle confidential and highly sensitive material.
Demonstrated ability to be flexible and adapt to an ever-changing work environment.
Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
Must be able to lift 70lbs.

Required Experience:

Manager